Promised offers not provided by OLA Cabs – India Consumer Forum

Promised offers not provided by OLA Cabs

I use OLA cab service quite often, and after I got a bit comfortable with their service I started to put money in my account as I felt online payment is comfortable. I often used to deposit 599 rupees in my ola money account. Soon they started running a scheme that if you put 2999 rupees in OLA money account you become eligible for a special offer. Instead of putting 599/- I recharged OLA money with 2999/- on 2nd Jan 2017 as I wanted to avail the offer. You get one month OLA Select membership if you recharge with 2999/-. I did that and applied the coupon that they provided to avail the offer. The coupon got applied. I put 2999/- in my OLA wallet and then I didnt get any offer that OLA promised as a scheme. The disgusting part is that I tried reaching out to them, their executives agree that the coupon was applied and its an internal error but they would not even bother to activate the offer I was eligible for. I got calls from some supervisor a week ago in OLA who assured he would solve my issue from his side in 24 hours. But even he failed to solve my issue. ANd then I get mails from OLA stating that my ticket has been closed as they have resolved my issue. I even had 2 rides when it was mentioned that I get 100% cashback upto 100rupees. and I applied the coupon in the first week of Januray 2017. The coupons got applied and then they say they cant pay back. They later say it was only on cab services and not on autos. But if thats the case the coupon shouldnt get applied in first place. They give FAKE OFFERS AND CHEAT CUSTOMERS ON A REGULAR BASIS. Please help me get my cash back and my offers.

Aaditya SK
Begumpet, Hyderabad 500016, Telangana
Email: / 13/02/2017 / 1:30 pm

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