Regarding tour package offers from Tripgateway – India Consumer Forum
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Regarding tour package offers from Tripgateway

On November 2016, I received a call from Tripgateways in offering a package at Rs. 8999.00 (Asia Package). On hearing about this I simply refused to buy it. They further added that the package includes an assured gift which I have to choose out of a sony tablet or samsung mobile phone. They also provide the authenticity of the package by asking me to visit the website and see that it is a 9001 ISO certified company (which includes quality standards) and he added that he is a sales manager, his name is Mr. Rxxxt Sxxxxxa. I was convinced with the facts he provided and I purchased the offer. After that two verification calls came. First one for promotional offers (assured gift) and they assured me to give the sony tablet which I was suppose to received within 15 days from the date of booking. Second verification call was for welcome kit containing booking booklets, which I received within one month from the date of booking.On receiving the welcome kit I called the customer care number for assured gift (sony Xeperia tab): whereupon they asked me to provide the T. G. No. which is mentioned in the booklet that I received and they promised me that I would received the gift within two weeks. Accordingly I sent the TG no. 1362 on 12/12/2016. But till January, 2017 they didn’t give the assured gift and they kept saying that the gift is under transit. After that, I made a call to them (customer care) that as they didn’t provide me the assured gift , then they should cancel the package and return back my hard work money, but they told me that the package is not cancelable and not transferable. On repeatedly calling to the customer care and mailing to them they told me that there is no such assured gift on this package but company will give me one complimentary gift of Branded New Watch. But till today there is no correspondence from their end and I felt mentally disturb as they neither cancel my package nor provide the assured gift.
Sir, I am totally mentally disturbed as I paid huge hard work money Rs. 8999.00. I request you kindly to take this into notice and provide justice to pay back the hard earned money.

RATAN BORUAH
TEZPUR 784028, Assam
Email: rxxxxxxh@gmail.com
14.139.219.242 / 10/03/2017 / 3:37 pm



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