Reliance cut my balance and are unwilling to repay it – India Consumer Forum

Reliance cut my balance and are unwilling to repay it

i subscribed to = my college plan on 20 may, 2013. i got a confirmation message in a few minutes and rs 16 was deducted from my account and then on the same day rs. 72.80 was deducted from my balance on usage of whats app.

whereas on one hand the plan says free whatsapp and facebook usage on other hand balance was deducted form my account. it took more then 20 attempts to reach customer care and when i complained to customer care, that person said in next 48 hours it will be refunded. i waited and waited in vain.

Now on 27 May 2013 when i called consumer care again that person tells me that no complain has ever been registered from my number and that he can’t repay my balance!!!

And also that the plan was never activated. Because of reliance’s fault i lost my balance and they are now unwilling to pay it back because they don’t know how my balance was deducted

I want my balance to be restored!

Isha Gahlot
Kakrola village, new Delhi= 110078
Contact No.: 09555298215
IP: / 27/05/2013 / 8:02 pm

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