RTO services not provided by Quikr – India Consumer Forum
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RTO services not provided by Quikr

When I contacted Quickr for RTO services, the representative was behind me to take up.
I wanted to pay road tax and re-register vehicle from my brother’s name to my name. For this, I have provided the required documents by 9th February 2017. I did the payment of 42,000 INR on 6th February for road tax.On the top of it, Quickr asked me to pay INR 10,000 for smart card, re-registering vehicle in my name and other things.

Since 9th February 2017, I am following up continuosly.At first it was week’s delay as RTO person was on vacation.Next week it was told to me that there are pending applications so it will take another week.
I am in the fifth week after payment and I did not yet get the reciept of Road tax paid neither a date for verification of vehicle.
Now executives do not even pick up my call.Customer care will ask me to call executives who are assigned my case.
I asked them about escalation matrix, there is none.
I want to get refund.Had I gone to RTO in person, i think my work would have been done till now.I am unable to drive my vehicle nor I have my money back.

In the email it is clearly mentioned that it will take 3 weeks to process but it is more than 5 weeks and they are not taking calls or giving receipt.

Sujita Kushwaha
Bangalore 560100, Karnataka
Email: sxxxxxxxxxa@gmail.com
203.91.192.5 / 15/03/2017 / 9:43 am



2 comments

    • Anant Agarwal on 17/08/2019 at 11:15 am

    Hi, I am having the same case as Ms. Sunita. Really pissed off with the service. The concerned person has also blocked my number.

    Does anyone have an escalation number for quikr RTO?

    Regards,
    Anant

    • ICF on 18/08/2019 at 10:09 am

    @ Anant: Please submit your complaint at http://www.indiaconsumerforum.org/?page_id=34 for our perusal.

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