I made a hotel booking of The Sapphire Suites,Kolkata on 08/05/2013 for June 9th to June 11th’13 using credit card. My booking id was TGU0001008019. I paid Rs7921.81. But due to certain circumstances I had to cancel the booking. I cancelled the booking on 13th May. My cancellation Id is TGU0000073168. According to the hotel policies I was to get full refund before I cancel this booking before 8th june. And if using credit card, I would have got it in 5 days. Its 29th May today yet I didn’t get any refund from you. This is highly neglectful behaviour from travelguru. I am facing really much inconvenience because of this. No customer satisfaction is given from your side. Hope to get a solution of my problem at the earliest and consider this as an urgent matter.
Disputed Amount: Rs 7921.81
kolkata 700042, west bengal
Contact No.: 8013373875
IP: 126.96.36.199 / 29/05/2013 / 3:18 pm