Unsolicited service deductions by Airtel

I am an Airtel mobile prepaid customer. On 20Fed 2013 around 3a.m at night I received a sms saying I have downloaded something called ‘fashion show’ & for that I was charged Rs5/-. I was neither downloaded such thing at night, nor connected to internet on that period of early morning. Next morning I called twice to 121 airtel customer care & requested for refunding money which they deducted. After 2nd request they refunded the money. Next day on 21st Feb 2013 same sms appeared on my mobile & Rs.5/- was again deducted. Again in the evening I called 121 customer care, & requested to refund the money. But this time they denied to do so. When I asked if they’ll continue this type of Unethical activity, the customer care guys promptly replied, they’ll continue such Unethical activity. More over that guy said- I can go to Consumer Forum & they care a damn. I eventually recorded entire conversation. The conversation was in Bengali & the mp3 file is attached.

Souvik Das
Swami Vivekananda Road, Baghajatin, West Bengal
Email: souvik.1980@aol.in
IP: 61.16.147.50 / February 22, 2013 / 10:04 am



5 comments

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  1. Namaste Mr.Das,

    This is to inform you that your concern listed on 23 Feb. 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at airtelpresence@in.airtel.com

    We assure you that we are committed to resolving the issue to your satisfaction

    Regards
    Deepak Mohod
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

    Twitter – http://www.twitter.com/airtel_presence
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    Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

    • Tarique Ali Mirza on 24/02/2013 at 1:42 am

    This has become a daily issue for consumers using Airtel Services. I think a long term solution would be to change the service provider. I logged in to this forum today coz they deducted Rs 149 from my balance, Rs 51 in the name of SMS pack renewal and Rs 98 in the name of Internet pack renewal. I Activated None on my own. But the Customer Care Executive argued that It was activated by me and hence he cannot register my complaint or refund balance. Moreover he deactivated the Internet pack whereas It was never activated coz my Internet balance was always NIL. :'(

  2. Namaste Mr. Das,

    We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at airtelpresence@in.airtel.com.

    We assure you that we are committed to resolving the issue to your satisfaction.

    Regards
    Sandeep Kumar
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

    Twitter – http://www.twitter.com/airtel_presence
    Facebook – http://www.facebook.com/bhartiairtelltd
    Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

  3. Namaste Mr. Mirza,

    This is to inform you that your concern listed on 24 Feb. 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at airtelpresence@in.airtel.com

    We assure you that we are committed to resolving the issue to your satisfaction

    Regards
    Sandeep Kumar
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

    Twitter – http://www.twitter.com/airtel_presence
    Facebook – http://www.facebook.com/bhartiairtelltd
    Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

  4. Namaste Mr. Mirza,

    We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at airtelpresence@in.airtel.com.

    We assure you that we are committed to resolving the issue to your satisfaction.

    Regards
    Deepak Mohod
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

    Twitter – http://www.twitter.com/airtel_presence
    Facebook – http://www.facebook.com/bhartiairtelltd
    Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

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