I am writing to file a complaint against the online store [Rajvi Boutique – https[:]//rajviboutique[.]com], from which I ordered two ethnic dresses worth ?2100 on October 6, 2025.
The products I received are completely different from what was advertised and of very poor quality. I have made multiple attempts to contact the seller through their website email Instagram DMs, and the phone number listed on their site, but none of these methods have yielded a response since they are invalid. The website email is also different from the email through which I received the login OTP .
I have payment proof via GPay/UPI but did not receive any official order confirmation or invoice from the store. I strongly believe this store is fraudulent and is attempting to cheat customers.
I request that the Consumer Forum investigate this matter and assist me in obtaining a full refund of ?2100. I have all supporting proofs for this transaction, including screenshots of the payment made via GPay/UPI on October 6, 2025, and the confirmation page immediately after payment. I also have records of multiple attempts to contact the seller through Instagram DMs and email. Although the seller’s page became unavailable on one account after a message was sent, the page is still visible on another account. All proofs can be provided if requested.
Thank you for your attention to this matter.
Geetha
Chennai 600040, Tamil Nadu
Email: gxxxxxxxxx0@gmail.com
Chennai 600040, Tamil Nadu
Email: gxxxxxxxxx0@gmail.com
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