Category: Consumer Guide

RBI issues new directions for ATM usage and transaction charges

RBI has issued new directions for ATM usage and transactions vide their circular dt.14-08-2014. Excerpts from the circular: a) The number of mandatory free ATM transactions for savings bank account customers at other banks’ ATMs is reduced from the present 5 to 3 transactions per month (inclusive of both financial and non-financial transactions) for transactions …

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Employees can approach Consumer Forum for disputes relating to payment of Gratuity

Mr. A was an employee of a private company. He retired after serving 37 years and was eligible for Gratuity in the sum of Rs.1,82,457/-. The amount should have been paid within a month of retirement. But the employer did not pay the gratuity amount within the time. Instead of paying the whole amount within …

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Beware of fake job offers from unscrupulous job portals

There has been a sudden spurt in the complaints against a particular job portal. All the complaints pertain to money collected but no service provided. Complaints also relate to money collected by unfair means without disclosing the full costs involved. The modes operandi adopted by this portal is definitely questionable. First the portal approaches the …

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Proposed amendments to Consumer Protection Act, 1986

Department of Consumer Affairs, Govt. of India has proposed amendments to the existing Consumer Protection Act, 1986. Following are the important proposed amendments that would benefit the Complainants. 1.  It is proposed to introduce a new sub-clause (va) in 2(1)(c). The provision is intended to protect the consumers who are placed in an unequal bargaining capacity. …

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Safe methods to handle your debit and credit cards

While withdrawing amount from ATM, if your first attempt fails then do not make a second attempt for the same figure. For e.g, if your first attempt for withdrawal of Rs.5000/- fails, do not make a second attempt for the same figure of Rs.5,000/-. Take a p/o of your balance before and after every withdrawal …

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Consumers can now file telecom complaints in District Consumer Forum

There has been a spate of complaints against telecom companies in the various District Consumer Fora however many consumer complainants had their complaints dismissed as District Consumer Fora invariably takes the stand that consumer disputes involving telecommunication and mobile communications services do not fall under Consumer Protection Act, 1986 due to the Supreme Court ruling …

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How to enforce the Consumer Court’s order

Section 25 of Consumer Protection Act, 1986 (as amended by Consumer Protection (Am.) Act 2002) provides for enforcement of orders of the District Forum, the State Commission or the National Commission. As per the section, where an interim order made under this Act is not complied with, the District Forum or the State Commission or …

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