The Government of India has amended E-Commerce Rules to strengthen consumer protection. The amended rules strengthen the provisions on consumer complaints, search results, price reduction, sponsored listings, dark patterns and disclosures by the Sellers. This amendment comes into effect from 01-01-2027. Following are the Key Amendments to the Consumer Protection (E-Commerce) Rules, 2020 : The …
Category: Consumer Guide
Important terms to know while raising consumer dispute
Important terms and definitions in Consumer Protection Act, 1986 (repealed by Consumer Protection Act 2019) A consumer can raise a valid consumer dispute when the goods purchased by him/her suffers defects and the services availed by him/her suffers from deficiencies. Let us see some of the important terms that a consumer needs to be aware …
When and where to file a consumer complaint
Who can file a Complaint? a) Any consumer; b) Any voluntary consumer association; c) Central Government or any State Government; d) One or more consumers, where there are numerous consumers having same interest e) In case of death of a consumer, his legal heir or representative Note: A beneficiary of goods/services when such use is …
Consumer rights guaranteed under Consumer Protection Act
Consumers have been guaranteed of the following rights under the Act. Right to Safety: The right to be protected against the marketing of goods and services, which arehazardous to life and property. Right to be informed: The right to be informed about the quality, quantity, potency, purity, standard and price of goods or services, as …
There is no such thing as Digital Arrest, beware of scams
What is a Digital Arrest Scam ? We often read on media about many people losing money in so called Digital Arrest. What is it all about and is Digital Arrest real. Digital Arrest is a scam used to siphon off money from the victims who are made to believe that they are placed under …
Beware of fake, fraud lucrative job offers and avoid losing money
Incidents of fake job offers, fraudulent job offers, misleading job opportunities have risen enormously. These are carried out through online services using websites, fake emails or through SMSs. The end result for those who opt for such fake offers is loss of money. So, how to avoid such situations. Do not respond to or click …
Claim refund from Amazon for non-returnable products
Many of the products sold by Amazon are returnable within a specific time period. Most of the electronic products come with 7 days service centre replacement. This would mean that customer needs to take the defective product to the service centre for replacement. However, there are some products which are non-returnable(e.g. grocery under Fresh products, …
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