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Solved Complaints

Refund of affiliate payment by Snapdeal – Rs.11,883/- : Mr. Rahul Aggarwal of Budhlada 151502, Punjab had been promoting Snapdeal products from his site/group as an affiliate. From last 11-12 months he sent over 20-25 mails to Snapdeal affiliate team for dues but till no payment was received. He posted his complaint at ICF on 13-07-2017 and the matter was taken up with Snapdeal. After follow-ups, Mr. Aggarwal got issue resolved on 02-08-2017 but mutual understanding for settlement with Sn… Read more Mr. Rahul Aggarwal, Budhlada, Punjab

Non-delivery by industrybuying.com – Rs.1,833/-: Mr. Ankur Saraf of Indore, Madhya Pradesh ordered Sony Headphones MDR450AP from the site industrybuying.com on 16-08-2015. Since then the company did not provide any kind of confirmation regarding Shipping or Delivery details either on cellphone or on mails. The company was not responding. Mr. Saraf posted his complaint with ICF on 18-08-2015 and the same was taken up with the Company and Mr. Saraf got the product by 26-08-2015. Ankur Saraf, Indore, Madhya Pradesh

Refund from Air Asia for damaged luggage : Mr. Vipul Chandak of Pali, Rajasthan had transported his newly purchased Microwave Oven by Air Asia flight I5-1728 on 08-11-2018 from Bangalore to Jaipur. He had paid Rs.1600/- for the said luggage and had also enquired with the Air Asia support staff on the feasibility of transporting this luggage containing microwave oven which the customer had clearly marked ‘Fragile’. Upon arriving at the destination airport i.e. Jaipur, customer received the bag… Read more Vipul Chandak, Pali, Rajasthan

Repair of Micromax Tab: Mr. Akash Pandey of Rajajipuram, Lucknow 226011, UP submitted his Micromax tablet to their service centre on 11-06-2016 for out-of-warranty service. However, even after two months, the tablet was not repaired. He posted his complaint at ICF on 14-08-2016 and the matter was taken up with Micromax. Finally, Mr. Pandey got his table serviced free of cost and the issue was resolved by 05-09-2016. Akash Pandey, Rajajipuram, Lucknow

Refund from Digigrains – Rs.6500/- : Ms. Prachi Wadhwani of Ahmedabad 380058, Gujarat paid Rs.8,948/- to Digigrains for their services to handle and boost sales of her Amazon account. However, the customer was not satisfied with the services provided by Digigrains and sought refund which they denied. Ms. Wadhwani posted her complaint with ICF on 10-07-2021 and the matter was taken up with Digigrains and Amazon. After follow-up and negotiations, the customer got a refund of Rs.6500/- and the matt… Read more Ahmedabad 380058, Gujarat

Refund from Go Ibobo – Rs.9,197/- : Mr. Pankaj Bhan of Bangalore had booked Delhi to Bangalore ticket in the month of March 2014 for Rs. 11,000 and then cancelled it. However he did not get refund inspite of calling and emailing them so many times. They kept on telling that the same has been credited to Goibibo cash and can be adjusted against the next booking. Mr. Bhan posted his complaint with ICF on 06-06-2014 and the matter was taken up Go Ibibo. The customer finally got his refund to his ba… Read more Bangalore, Karnataka

Refund from Hathway – Rs.2,350/- : Mr. Monindra Das of Bangalore subscribed to Hathway Digital Cable TV services subscribed on 07-12-2018 by paying Rs.2.350/-. The technician installed a demo set top box and the customer was assured of a new HD Set-top box within 7 working days. Hathway also assured the customer that his billing cycle will start after provisioning of the new HD set-top box and post completion of three-month free subscriptions. However, customer did not get a new set top box ev… Read more Monindra Das, Bangalore, Karnataka

Delivery of Motorola phone – Rs.15999/- : Mr. Charan Hemanth kumar of Bangalore 560064, Karnataka ordered Motorola mobile “moto g71 5g” from the website “motorola.in/” on 23rd September 2022 and it was supposed to be delivered by 27th September 2022. However, even after a week the phone was not delivered and the customer approached ICF on 01-10-2022. The matter was taken up with the company and the customer got delivery on 03-10-2022. Bangalore 560064, Karnataka

Refund from Go Ibibo – Rs.7,493/-: Mr. Mohammed Sanjeliwala of Anand, Gujarat 388001 have booked online Air ticket from Go Ibibo Website. When he booked the ticket they showed that if cancelled only Return Ticket will be refundable. However, when the customer expressed his intention to cancel the ticket he was told he would not get any refund. Mr. Sanjeliwala posted his complaint with ICF on 23-08-2016 and the matter was taken up with Go Ibibo. After follow-ups, the customer got the mutually … Read more Mohammed Sanjeliwala, Anand, Gujarat

Defective Samsung mobile sold through Ebay – Rs.19,799/-: Mr. Jagadiswara Reddy, Bangalore (jagadish.t.reddy[@]gmail.com) had ordered one brand New SAMSUNG GALAXY Note2 N7100 with Ebay on 26-07-2014. After 10 days of receipt, Mr. Reddy found some defects in the handset and promptly reported the same to the Seller and Ebay. Ebay closed the complaint without any resolution. Mr. Reddy came to know from the Samsung Service Center that the mobile is a used one and the service is already active in F… Read more Mr. Jagadiswara Reddy, Bangalore, Karnataka

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