Complaints Resolved – India Consumer Forum
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Complaints Resolved

Here are some of the complaints solved by us. There could many more that have not been reported to us. We request consumer members to report to us whenever a complaint is resolved.

Replacement by Fire Boltt – Rs.3,999/- :  Mr. Ajit Kumar of Patna, Bihar 800023 purchased Fire Boltt smart watch from Amazon but faced issues with the device within the warranty period. Customer lodged a complaint through Boltt portal and also wrote emails to them but to no avail. He submitted his complaint with ICF on 07-10-2021 and the matter was taken up with the company. Finally the issue got resolved to the customer’s satisfaction on around 29-10-2021.

Patna, Bihar 800023

Refund from Scoot Airlines / GoIbibo – Rs.21,000/- :  Mr. Ganesh of Visakhapatnam 530003 filed a complaint with us on 29-03-2021 regarding refund from Scoot Airlines for the flight tickets booking done through Go Ibibo. As per the customer, the flight was cancelled by the Airlines and the customer was informed that the refund will be processed through the booking agent Go Ibibo. However, even after a year the customer did not get his refund. ICF took up the matter with the Airlines and GoIbibo and finally refund was credited to GoIbibo’s wallet on 11-08-2021.

Visakhapatnam, Andhra Pradesh 530003

Refund from Travolook – Rs.17,825/- :  Ms. Niharika Pilla of Visakhapatnam, Andhra Pradesh 530013 booked flight tickets from Srinagar to Visakhapatnam on 22/04/2021 for INR17825 and after payment she got a mail that the booking got cancelled due to rise in price and was told that the amount will be refunded within 10-15 days.  Even after 15 days she did not get and submitted her complaint with ICF on 11/6/2021. ICF took up the matter with Travolook and the customer got her money back by 15/6/2021.

Visakhapatnam, Andhra Pradesh 530013

Refund from Digigrains – Rs.6500/- : Ms. Prachi Wadhwani of Ahmedabad 380058, Gujarat paid Rs.8,948/- to Digigrains for their services to handle and boost sales of her Amazon account. However, the customer was not satisfied with the services provided by Digigrains and sought refund which they denied. Ms. Wadhwani posted her complaint with ICF on 10-07-2021 and the matter was taken up with Digigrains and Amazon. After follow-up and negotiations, the customer got a refund of Rs.6500/- and the matter was resolved.

Ahmedabad 380058, Gujarat

Refund from Liebherr Refrigerator – Rs.26,300/- :  Mr. Pramod Ramteke of Nagpur 440034, Maharashtra Purchased Liebherr Refrigerator from CPR Distributors. In the last week of June 2021 complaint was registered regarding ineffective cooling and it was attended after 6 days. Again on August 2021 same complaint registered. However the problem was not resolved even after a month. The customer posted his complaint with ICF on 06-08-2021 and the matter was taken up with the company and the dealer. The matter was resolved as the customer received refund on 19-08-2021.

Nagpur 440034, Maharashtra

Refund of flight booking amount from Travolook – Rs.4959/-: Mr, Robert Antony of Chennai 600024, Tamil Nadu booked Indigo airlines ticket on 5th April 2021 in Travolook website and got a message that booking is in progress and will be confirmed within 30 min. However, he received an email stating booking is cancelled due to fare expiry.  Since the customer did not receive refund he posted his complaint with ICF on 6/4/21 and the matter was taken up with Travolook. Mr. Antony received refund by 21/4/2021.

Chennai 600024, Tamil Nadu

Refund from Travolook – Rs.16,921/-: Mrs. Yasmin Begum of Imphal had booked her tickets with Travolook for journey between Imphal to Guwahati. However, she received a communication from the agents that the bookings were cancelled due to fare expiration. Following this, customer waited for refund which was not made by the agent. Mrs. Begum posted her complaint with ICF on 25/3 and the matter was taken up with Travolook. Finally the matter was resolved on or about 20/4.

Imphal 795003, Manipur

Refund from Subhbandhan matrimony – Rs.4,000/-: Mr. Harsimran Singh of Amritsar, Punjab registered with Subhbandhan matrimony services for suitable proposals by making a payment of Rs.4,000/-. As per the consumer, the agency provided fake number and contact for proposal was not genuine. Mr. Singh requested for refund which was denied. Mr. Singh posted his complaint with ICF on 28/5 and the matter was taken up with the agency. Mr. Singh got his refund by 9/6.

Amritsar 143001, Punjab

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