Complaints Resolved – India Consumer Forum
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Complaints Resolved

Here are some of the complaints solved by us. There could many more that have not been reported to us. We request consumer members to report to us whenever a complaint is resolved.

Delivery of Motorola phone – Rs.15999/- :  Mr. Charan Hemanth kumar of Bangalore 560064, Karnataka ordered Motorola mobile “moto g71 5g” from the website “” on 23rd September 2022 and it was supposed to be delivered by 27th September 2022. However, even after a week the phone was not delivered and the customer approached ICF on 01-10-2022. The matter was taken up with the company and the customer got delivery on 03-10-2022.

Bangalore 560064, Karnataka

Refund from Adidas – Rs.5099/- :  Mr. Amrit Hans of Khunti 835210, Jharkhand ordered one men hoodie from on Addidas portal on 30/09/2022. He used debit card for paying but the payment failed first time though the money was debited from his account. He tried second time and again the amount got debited but customer received payment failed error message. Thus there was a double debit from his account though no order got placed.  Customer mailed to the company to no avail. Customer posted his complaint with ICF on 02-10-2022 and the matter was taken up with the company. Customer got his money back on 05-10-2022.

Khunti 835210, Jharkhand

Refund from Travolook – Rs.12,882/- :  Mrs. Gurpreet Chaudhary of Thane 400601, Maharashtra booked an air ticket through Travolook for Mumbi to Amritsar on 2nd Feb 2022, but it was cancelled due to price expiration. The customer was told that he will get refund with 15 working days but did not get refund. He contacted them several time through calls and emails but to no avail. Mrs. Chaudhary posted her complaint with ICF on 24-05-2022 and the matter was taken up with Travolook. The customer got her refund on or about 31-05-2022.

Thane 400601, Maharashtra

Refund from Perfect Value online store – Rs.8,950/- :  Mr. Varshil Shah of Ahmedabad 380059, Gujarat placed some orders with Perfect-Value online store. Out of 5 products he received only one that too was damaged. Customer wrote to the company for redressing his grievance but there was no reply from them. Mr. Shah posted his complaint with ICF on 18-10-2021 and the matter was taken up with the company. Customer got his refund by 7/11/2021.

Ahmedabad 380059, Gujarat

Refund from Fossil – Rs.2097/- :  Vijeta Hegde of Bangalore, Karnataka,560097 purchased an item from Fossil India website (online) on July 22nd 2021 and the item was delivered to her on July 25th 2021. The Since the item was not matching her expectation, she raised a return request with the company on July 25th 2021 and after repeated follow ups with Fossil India , the item was picked up on 9th Aug 2021 and it reached Fossil India warehouse on 11th Aug 2021. However, customer did not receive refund until she approached ICF on 31-08-2021. ICF approached the company for resolution and the customer finally got refund on or about 08-09-2021

Bangalore, Karnataka 560097

Refund from Travolook – Rs.3,279/- :  Mr. Animesh Patnaik of Raipur 492001, Chattisgarh booked a flight ticket from Prayagraj to Bhubaneshwar (Indigo Airlines) on 9th Aug, 2021 from website  Travolook said that the ticket got cancelled and the amount will be credited in 7-10 days. However, even after 12 days the customer did not receive refund. Mr. Animesh posted his complaint with ICF on 25-08-2021 and the  matter was taken up with Travolook. The customer received refund by 7/9 and the matter was resolved.

Raipur 492001, Chattisgarh

Replacement by Fire Boltt – Rs.3,999/- :  Mr. Ajit Kumar of Patna, Bihar 800023 purchased Fire Boltt smart watch from Amazon but faced issues with the device within the warranty period. Customer lodged a complaint through Boltt portal and also wrote emails to them but to no avail. He submitted his complaint with ICF on 07-10-2021 and the matter was taken up with the company. Finally the issue got resolved to the customer’s satisfaction on around 29-10-2021.

Patna, Bihar 800023

Refund from Scoot Airlines / GoIbibo – Rs.21,000/- :  Mr. Ganesh of Visakhapatnam 530003 filed a complaint with us on 29-03-2021 regarding refund from Scoot Airlines for the flight tickets booking done through Go Ibibo. As per the customer, the flight was cancelled by the Airlines and the customer was informed that the refund will be processed through the booking agent Go Ibibo. However, even after a year the customer did not get his refund. ICF took up the matter with the Airlines and GoIbibo and finally refund was credited to GoIbibo’s wallet on 11-08-2021.

Visakhapatnam, Andhra Pradesh 530003

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