Complaints Resolved – India Consumer Forum

Complaints Resolved

Here are some of the complaints solved by us. There could many more that have not been reported to us. We request consumer members to report to us whenever a complaint is resolved.

Refund from Digigrains – Rs.6500/- : Ms. Prachi Wadhwani of Ahmedabad 380058, Gujarat paid Rs.8,948/- to Digigrains for their services to handle and boost sales of her Amazon account. However, the customer was not satisfied with the services provided by Digigrains and sought refund which they denied. Ms. Wadhwani posted her complaint with ICF on 10-07-2021 and the matter was taken up with Digigrains and Amazon. After follow-up and negotiations, the customer got a refund of Rs.6500/- and the matter was resolved.

Ahmedabad 380058, Gujarat

Refund from Liebherr Refrigerator – Rs.26,300/- :  Mr. Pramod Ramteke of Nagpur 440034, Maharashtra Purchased Liebherr Refrigerator from CPR Distributors. In the last week of June 2021 complaint was registered regarding ineffective cooling and it was attended after 6 days. Again on August 2021 same complaint registered. However the problem was not resolved even after a month. The customer posted his complaint with ICF on 06-08-2021 and the matter was taken up with the company and the dealer. The matter was resolved as the customer received refund on 19-08-2021.

Nagpur 440034, Maharashtra

Refund of flight booking amount from Travolook – Rs.4959/-: Mr, Robert Antony of Chennai 600024, Tamil Nadu booked Indigo airlines ticket on 5th April 2021 in Travolook website and got a message that booking is in progress and will be confirmed within 30 min. However, he received an email stating booking is cancelled due to fare expiry.  Since the customer did not receive refund he posted his complaint with ICF on 6/4/21 and the matter was taken up with Travolook. Mr. Antony received refund by 21/4/2021.

Chennai 600024, Tamil Nadu

Refund from Travolook – Rs.16,921/-: Mrs. Yasmin Begum of Imphal had booked her tickets with Travolook for journey between Imphal to Guwahati. However, she received a communication from the agents that the bookings were cancelled due to fare expiration. Following this, customer waited for refund which was not made by the agent. Mrs. Begum posted her complaint with ICF on 25/3 and the matter was taken up with Travolook. Finally the matter was resolved on or about 20/4.

Imphal 795003, Manipur

Refund from Subhbandhan matrimony – Rs.4,000/-: Mr. Harsimran Singh of Amritsar, Punjab registered with Subhbandhan matrimony services for suitable proposals by making a payment of Rs.4,000/-. As per the consumer, the agency provided fake number and contact for proposal was not genuine. Mr. Singh requested for refund which was denied. Mr. Singh posted his complaint with ICF on 28/5 and the matter was taken up with the agency. Mr. Singh got his refund by 9/6.

Amritsar 143001, Punjab

Refund from Travolook – Rs.4,931/-:  Mr. Alpeshkumar Gohil of Nani Rajasthali, Gujarat 364270 booked flight tickets on portal Travolook on 23-03-3021. However, the ticket got cancelled due to fare expiration and the customer was told that the refund would be soon. However, customer did not get refund and he posted his complaint with ICF on 14-04-2021. The matter was taken up with Travolook and customer finally got his refund by 20-04-2021.

Nani Rajasthali, Gujarat 364270

Refund from Swiggy for non-delivery – Rs.477/-:  Mr. Uttam Shah of Borivali (west), Mumbai 400092 placed order for food from Kiku’s restaurant, Borivali west through Swiggy on 31.01.21 @7.47 pm.  The bill of Rs. 477/- was paid through credit card. The food parcel was not delivered and on enquiry with restaurant, the customer was told that the food was already picked up. On Swiggy all also initially it was showing that the delivery person was on the way but after sometime that also stopped. The restaurant people also tried to contact delivery person / Swiggy but couldn’t. The customer kept on sending messages on cell number given but no response for days together. The customer also sent email on 01.02.21 informing about non delivery of food and requested them to refund ?477/- paid for the order to them, but Swiggy did not bother to reply. The customer posted his complaint with ICF on 07-03-2021 and the matter was taken up with Swiggy. After follow-ups and escalation the customer got his refund on 15-03-2021.

Borivali (west), Mumbai 400092

Refund from Travolook – Rs.11,281/-: Mr. Kamlesh Bajaj of Gandhidham, Gujarat 370240 booked tickets for the journey from Kanpur to Delhi on 24th Jan, from Delhi to Ahmedabad on 26th Jan, and from Ahmedabad to Kandla on 26th Jan, 2021 through Travolook, paying total amount of Rs.11,281.50. The customer was informed by Travolook that the above transactions were cancelled due to fare expiration and that the refund will be credited to his account within 7 to 10 working days.  The customer repeatedly sent them the request by email to refund the amount but there was no response. The customer posted his complaint with ICF on 25-02-2021 and the matter was taken up with Travolook. After follow-ups, the customer got refund by 02-03-2021.

Gandhidham, Gujarat 37024

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