Complaints solved by India Consumer Forum

Complaints Resolved

Here are some of the complaints solved by us. There could many more that have not been reported to us. We request consumer members to report to us whenever a complaint is resolved.

Refund from Pantaloons – Rs.2,000/- :  Ms. Vidya Venugopalan of Chennai 600090,  Tamil Nadu ordered product worth Rs 2000 on 14th July with a delivery commitment of 10 days. However, the product was not dispatched and there was no update from the portal even after raising complaint by the customer. Customer posted her complaint with ICF on 23/7/2020 and the matter was taken up with the parties concerned. After follow-ups, the customer got her refund by 4/8/2020.

Chennai 600090,  Tamil Nadu

Refund from Air Asia – Rs.14,036/- :  Mr. Soumavo Sarkar of Bangalore 560083, Karnataka booked 2 tickets with AirAsia for 14th June 2020, flight number – I5-1982 via website  The total ticket costing was Rs. 14,036.00. However on 30th May, 2020, the airlines cancelled the flight due to operational reasons and customer got the confirmation on registered mobile number with no confirmation about the refund.  Since then customer tried to contact the AirAsia customer service center but could never connect them. Customer also did not get any support from HappyeasyGo support team. Mr. Sarkar posted his complaint with ICF on 22-07-2020 and the matter was taken up with the parties concerned. Finally the matter was resolved to the satisfaction of the customer with refund from Air Asia through Happyeasygo.

Bangalore 560083, Karnataka

Refund from Harp Shack – Rs.3,399/- :  Mr. Hariom Vyas of Jaisalmer 345001, Rajasthan ordered Harp Divine 3 earphone from their site and received defective product. He sent mail to them but did not get any response. He posted his complaint with ICF on 20-07-2020 and the matter was taken up with them. After follow-ups, the customer got his refund by 12-08-2020.

Jaisalmer 345001, Rajasthan

Refund from 1mg – Rs.2,599/- :  Mr. Mohammed Ummer of Bengaluru, Karnataka had ordered Dr Gene FS10E Accusure Pulse Oximeter in 1mg app. The product got delivered on 10.07.2020, but when opened it was found that the machine inside a local product. The customer emailed complaint to 1mg customer service but did not get any remedy. He posted his complaint with ICF on 18-07-2020 and the matter was taken up with them. After follow-ups, customer got his refund on 03-08-2020.

Bengaluru, Karnataka

Refund from Jaldifatafat – Rs.2415/- : Mr. Krishna Kishore of Bhimavaram, Andhra Pradesh had ordered 2 Items from site www[.]jaldifatafat[.]com viz., BOSE TWS 2 Wireless Headphones With Mic and LCD Display Replacement With Touch Screen Digitizer Combo For Oppo Realme 2 Pro – Black. The order was palced on 08-05-2020 but Mr. Kishore did not receive the product even after 45 days. He posted his complaint at ICF on 22-06-2020 and the same was taken up with the parties concerned. The customer finally got his refund on 10-07-2020.

Bhimavaram, Andhra Pradesh

Refund from GoIbibo – Rs.4756/- :  Mr. Subhadip Ghosh of Kolkata had booked two flight tickets on 5th april 2020 for 18th april and 20th april. The journeys were from delhi to kolkata which was on 18th april,2020 and the journey from kolkata to delhi was on 20th april, 2020. But due to extension of lockdown the tickets got automatically cancelled. Subsequently, Goibibo transferred the amt of only Rs 2394 to the bank account against Rs.7610/-. He posted his complaint with ICF on 01-06-2020 and the matter was taken up with Go Ibibo. Customer finally got refund of Rs.4756 by 23-06-2020.

24 Parganas North, Kolkata

Refund from Amante Lingerie – Rs.1,148/-:  Ms. Akanksha Singh of Jankipuram, Lucknow 226021 placed an order on which was unsuccessful and the amount got debited from her A/C but no order confirmation received. She had sent multiple mails and asked for refund but no one was responding. She posted her complaint with ICF on 28-06-2020 and got her refund on 03-07-2020.

Jankipuram, Lucknow 226021

Refund from OYO-Life – Rs.7,999/- : Ms. Ankita Singh of Gurugram, Haryana  moved out from OYO-LIFE on 2nd march. She was assured that refund was initiated by them on 7th march but she did not receive the money. She contacted the customer care many times but did not her money back. She posted her complaint with ICF on 28-04-2020 and ICF took the matter up with OYO. After several follow-ups and guidance to the customer, Ms. Singh got her refund back on 29/5. 

Gurugram, Haryana
error: Content is protected !!