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Category: Judgements

Makemytrip ordered to compensation for failed resort booking

Before the District Consumer Redressal Commission II, New Delhi Complaint Case No. CC/2/2019 Devvrat Vs. Makemytrip India Pvt. Ltd. Brief facts of the case: The Complainant made a booking through Mobile of 6 persons (4 adults + 2 children) 2 room at the Pacific Inn 360 degree Resort, Ratta Panni, Neelkantt Road, Rishikesh via Make …

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Samsung ordered to pay compensation for not rectifying defect

PUNE DISTRICT CONSUMER DISPUTE REDRESSAL FORUM, PUNE Complaint Case No. CC/15/313 Complainant is a resident of Shivaji Nagar, Pune – 411005. He had purchased a refrigerator on 05/07/2014 from the dealer of Samsung by making a payment of Rs.45,000/-. After a few months the handle of the refrigerator door and the vegetable tray were broken. …

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Murder can be treated as accident, insurance company ordered to pay compensation

Royal Sundaram Alliance Vs Pawan Balram Mulchandani on 25.9.2018 The relevant brief facts of the case are that Balram Mulchandani (since deceased, “the insured”) took personal accident shield insurance policy from M/s Royal Sundaram Alliance Insurance Co. Ltd. for the period 05-11-2008 to 04-11-2009 for an assured sum of Rs.20,00,000/-. For several years he had …

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Homeshop18 ordered to pay compensation towards gift vouchers

Have you received a Gift Voucher or been assured of a gift voucher along with a product but not receiving the value or benefits of the voucher? You can seek remedy by approaching the Consumer Commission under Consumer Protection Act, 2019. Here is a case that will explain things in detail. Mridul Jain Vs. Home …

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LPG Gas distribution agency ordered to repay costs to customers

A written complaint from the Consumer Union, Vairengte South Branch was submitted to the President, District Forum Kolasib District on 22nd August 2012 against M/s Auva Gas Agency, Vairengte. The complaints were: (i) Excessive rate for new connection of LPG; (ii) Non-issue of receipt by agency; (iii) Inferior goods supplied; (iv) Non gas lighter is supplied; (v) MRP is …

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GoIbibo directed to compensate for deficiency in service in hotel booking

Briefly stated, the complainant made booking of Bus, Air Ticket as well as Hotel for his visit to Nepal, Kathmandu, through Go Ibibo for the period 23.2.2018 to 26.2.2018. The complainant made booking of Bus Tickets through Opposite Parties on 23.2.2018 from Chandigarh to New Delhi through OPs website postal, but when no confirmation was …

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Hello Travel ordered to refund and pay compensation

The Complainant’s case is that he booked a tour package for Rs. 61,200/- with the Travel Agency through the Travel Portal. After paying an advance of Rs. 20,000/-, to the Travel Agency, through the Travel Portal, he did not receive the hotel vouchers and other documents. His advance of Rs. 20,000/- was not refunded. Correspondence …

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