Dear Meesho Grievance & Legal Team,
I am writing this email as a formal escalation and legal notice precursor regarding a clear case of incomplete delivery, wrongful denial of refund, and violation of consumer rights in relation to the below order:
I ordered one complete curtain set, which as per the product listing explicitly contains two curtain pieces for a single window. I received only ONE curtain piece, making the delivery materially incomplete.
On the same day of delivery, I raised the issue via the Meesho app under the reason received incomplete product (missing quantity / accessory). The app accepted my complaint, confirming that: The request was within the allowed time, and The issue was valid as per Meesho’s own workflows.
Despite this, Meesho later rejected the request, citing: “Return / Exchange not available as the 7-day return period has expired.” This response is factually incorrect, logically flawed, and legally untenable.
I am seeking a refund for the item that was NEVER DELIVERED.
Invoking a “7-day return window” in a case of short delivery is a gross misapplication of policy and demonstrates a fundamental misunderstanding of consumer law.
Pranita
Guwahati 781016, Assam
Email: pxxxxxxxxxxa@gmail.com
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