Complaint regarding item missing from Ajio - India Consumer Forum
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Complaint regarding item missing from Ajio

I have placed my order with  Ajio on 10th Oct 2020 and received it on the 16th of the same month. I have ordered nod Straight Kurti with jacket and Pants . From the order all I have received is the pant only. I called up Ajio and raised a complaint and requested them to get it resolved asap because that was my only dress for Durga Pooja, however i didn’t get any resolution and the due date was given as 21st Oct. So by 21st Oct I was supposed to receive a call from the complaint team but that didn’t happened. I received an email stating that they would need two more days to get back to me. However I haven’t heard anything till 30th Oct and decided to callback. In the meanwhile I also tried to take help from Twitter but @ajiolife didn’t callback either. So on 30th I finally could talk to a supervisor who said that they don’t have any update apart from one that the complaint team checked the CCTV in the warehouse and the product was packed correctly. Earlier also i have tried and explain it to ajio customer care that the parcel packet is so small that it can’t fit a kurti, pant and jacket and i have sent them the picture of the parcel too. The supervisor then raised another complaint with the warehouse and i have mentioned that if i don’t get a resolution within 1 day then i will take legal action. After that i have heard nothing and received an email on 1st of Nov stating that they are still working on it.

Today, on 5th Nov i tried calling Ajio again and recorded my conversation with them. I wanted to speak to a supervisor but the lady didn’t transferred the call but promised me a callback from her manager named Nxxxxxxxa within 10 minutes and i didn’t get the callback like always. Also sxxxxi has taken a return request of my order against my will. I did inform her clearly that first I will talk to some supervisor and then take the decision but she took the request of return without even informing me. I called back again and spoke to Kriti, i wanted to speak to the supervisors again but she kept on holds and mutes and then disconnect my call. I have received the worst service and customer service experience from AJIO. I have wasted hours of my daily time with them and they have failed to resolve my issue within the deadline after number of calls and such pathetic customer service.

Siliguri 734001, West Bengal


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    • Sneha on 17/12/2020 at 11:26 am

    Hi i had ordered kurta set and they have delivered oly kuttaa but not pant and dupattaa

    • Mounika on 18/02/2021 at 5:16 pm

    Same thing happened to me.. I ordered two products received only one.. The packet is so small it can’t fit two products.. I kept calling them from 1month.. I had no solution till now…am never going to buy from Ajio in future.

    • Priyanka on 10/06/2021 at 9:58 am

    Yesterday, I got the parcel where it supposed to be the two pallazo,one was of navy blue colour and the second one of black checked pallazo but I just got the navy blue one and the black checked one was missing, I tried to call many times to customer care but it didn’t connected,even I mail them but they said that it was delivered but I just got one even the parcel packet was so small that it can’t carry two pallazo, I just want the pallazo or I want the refund

    • Jayashree on 15/07/2021 at 10:32 am

    I have ordered for 4 track pants but i only got 3 pants
    I mailed the missing issue but there was no response
    Felt very bad about ajio

    • Sahana Honkan on 21/07/2021 at 4:52 pm

    I’ve ordered 1 jacket and 1 camsiole they both were packed in same bag wen I was tracking my order in phone but in reality I paid the both amount thinking in one bag both products will be there but it was only jacket inside but camisole was missing and there billing slips both attached and 1 bag means in the warehouse there is missing of product I ve called them no response ,Emails no response Wat to do not getting

    • Sindhu on 23/07/2021 at 6:26 pm

    I ordered aavasa set but only I received top I didn’t received leggin

    • Sanchit on 27/07/2021 at 1:14 pm

    worst service
    i got 3 times packet with missing products
    but not even 1 case is solved by them
    i didnt get any refund or product

    • Sonu gowda on 08/08/2021 at 6:18 pm

    1 pant is missing in my product, I can’t able to find customer number also

    • rikita kalavadiya on 25/08/2021 at 9:53 pm

    I ordered 1 tshirt & 1 shorts pair from ajio…I received only tshirt…. I want to return this tshirt and i want my money back… plz do something… plz help me… resolve my problem

    • Rikita kalavadiya on 25/08/2021 at 9:56 pm

    I ordered 1 tshirt & 1 shorts pair from ajio… I received only 1 tshirt… I want to return this tshirt… i want my money back… plz help me… plz solve my problem

    • Aparna on 18/10/2021 at 8:59 pm

    I have ordered three items in Ajio but received only two items. I have raised a complaint but I didn’t received any update.
    Order ID FL0234322141
    Order placed on Tue, 05 Oct, 2021
    What to do?

    • Kush on 11/01/2022 at 8:25 pm

    I have ordered 2 items and received only 1 item. I raised a complaint about it and received a mail saying that they have sent all items. Is this a type of fraud or employees mistakes.?
    My neighbour also faced the same issue and she did not get refund or item.

  1. I have ordered 4 palazzos. Instead of 4 i have received only one item. They billed for 3 items and delivered only one item in the packet.

    • Umar on 17/03/2022 at 3:45 pm

    I also ordered a avaasa kurta set but received kurta only wothout pants.

    • Roopa on 27/04/2022 at 4:43 pm

    I ordered seven tshirts from ajio out of 7 i received only 5 items 2 products worth rs 1300 are missing..till now issue not resolved …ordered on april 16 received products on april 23…complained soon still not any update

    • Anjusree on 24/05/2022 at 1:47 pm

    I paid 2122 Rs
    Placed 2 Product
    Order ID FN1593202785

    I Received only One Product ,one Missing

    Kanchipuram Silk Saree Received

    Floral Print Traditional Saree Missing in this Qurier

    Received 1 Saree, One Missing
    Why Charged 2..

    Refund My Money

  2. I ordered from ajio avassa blue floral kurta they delivered me marron 2 metter cloth wrong product without tag. Then I placed return request but at pickup they ask me about tag . When they not provided me tag then how where return tag. I call and many time but they don’t responding I am very disappointed please don’t purchase from ajio .

    • Harshita on 22/10/2022 at 10:40 am

    I ordered ketch kurta set from Ajio but only got plazzo
    I want my money back!!!
    Worst service ?

    • Kalai on 27/10/2022 at 5:06 pm

    (Glamroot kurit) I am order five.. But reach to only two… I hate ajio…

    • Sonali gattani on 24/01/2023 at 11:38 pm

    I received incomplete product .only bottom wear had been delivered so I return the product in ajio app but they are not responding properly and not initiating the return

  3. I have ordered 3 products but I received only 2 products from Ajio.I contact them but no reply from them.wrost customer service from ajio.Dont buy anything from ajio app.

    • Sowjanya on 19/05/2023 at 8:49 pm

    I have ordered 2 kurta but received only one kurta worst service

    • Mayuri Mohod on 23/08/2023 at 2:30 pm

    i have ordered 3 tops of janasya from ajio….bt i got only 1 top…i raise complaint to ajio no reply…
    i want refund back or tops r

    • Moumi Sarkar on 13/10/2023 at 8:38 pm

    I Ordered Avaasa kurti set from Ajio, in the app it was shown that it is a package of 1 kurti and 1 jacket but I only received the jacket not the kurti

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