I am filing this complaint against the dental aligner company Toothsi for failing to provide the service for which I had paid in full.
The details of my case are as follows:
I enrolled for an aligner treatment package with Toothsi and the last aligner I received was in September 2024. Since December 2024, I have been regularly contacting their customer care team, but every time, they only generate tickets with no further progress or resolution.
A re-scan was finally conducted on 23rd June 2025, but even after that, there has been no update or delivery of the next set of aligners.
I have also had multiple discussions with their doctors and support team, but my issue remains unresolved to date. As of now, it has been over 8 months with no progress in my treatment.
I have recently relocated for higher studies, and hence, I am no longer in a position to continue with the treatment. Given the complete lack of service, excessive delay, and negligence on their part, I kindly request the Consumer Forum to intervene and help me secure a full refund of the amount paid, to be processed to my original mode of payment.
Naina
Kolkata 700046, West Bengal
Email: nxxxxxxxxxxxxxi@yahoo.in
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