I, a resident of Jai Prabha Nagar, Near Labour Colony, Saharanpur, submit this complaint against TVS Motor Company Ltd. for unjustified commercial practices, monopoly in spare part sales, and deficiency in service regarding the charger of my TVS iQube Electric Scooter.
On 07-07-2025, I reported damage to two out of four small charging pins in the charger, due to a minor accidental incident. The company acknowledged my complaint under Case No. 00xxxx9, but despite follow-ups, no meaningful solution has been provided.
The authorized service center in Saharanpur categorically stated that no repair or pin replacement is possible, and the only option is to purchase a brand-new charger, priced at ?14,040/-, even though the damage is minimal.
This practice clearly indicates:
Monopolistic behavior—forcing customers to replace entire units for minor faults,
Absence of cost-effective repair alternatives,
And exploitation of a common man’s investment, especially considering the essential nature of the vehicle.
As per market feedback and other customer experiences, even a single-pin issue or cable defect results in mandatory full charger replacement. If I purchase a new charger this month and a minor defect occurs again (for any reason), I will again be forced to spend another ?14,040/-, without any repair coverage or alternative support from the company—even if the main unit is within warranty.
This amounts to:
Harassment,
Lack of after-sales support,
And clearly violates the spirit of consumer rights and fair trade.
Reliefs Sought:
Immediate repair or partial replacement of the damaged charging pins.
If not feasible, free or reasonably priced replacement charger, without affecting warranty.
Confirmation in writing that future minor faults will not force customers to repurchase a new charger.
Compensation for inconvenience, mental agony, and loss of utility due to the current situation.
Vijay
Saharanpur 247001, Uttar Pradesh
Email: vxxxxx7@gmail.com
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