I am writing to lodge a formal complaint against Amazon India regarding the purchase of a desktop PC that was intended as a birthday gift for my child—a special occasion now marred due to persistent service failures and lack of accountability.
Details of the Purchase:
Product: Desktop PC
Order Date: 1st July 2025
Delivery Date: 7th July 2025
Issue: Product delivered was faulty and non-functional.
Complaint Summary:
I raised multiple complaints (at least five documented attempts) to Amazon India’s customer support team regarding the defective product.
Despite repeated assurances of resolution, I received neither a replacement nor a refund.
No formal apology was offered, and I was subjected to vague, inconsistent, and unfulfilled commitments over the course of three weeks.
Impact:
This experience has caused significant distress, especially as the product was meant to celebrate my child’s birthday. The emotional trauma and inconvenience endured during this process are unacceptable for a company of such scale.
Request:
I kindly urge the Consumer Forum to investigate this matter and take appropriate action to ensure:
Refund of the full amount paid
A formal apology from Amazon India
Accountability for lapses in customer service and grievance handling
Attached are copies of the invoice, complaint references, and correspondence with Amazon India for your review. That Amazon has already but nothing moves an inch.
I had a hope this forum will support the rights of consumers who are left unheard despite genuine attempts to resolve matters directly. Butt all failed and now i have no option left to go to legal justice system and broadcast a message over social media about the horrific experience.
Wasim
Noor Nagar, New Delhi
Email: kxxxxxxxxxxxxa@gmail.com
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