I have already initiated email of my Grievance despite there is no one to address. My previous complaint regarding the non-availability of body parts for my Kia Carens Calvis, currently lying unattended at Jyanti Kia, Okhla Body Shop since 2nd June 2025.
Despite repeated follow-ups, the only response I continue to receive from the body shop managers is that the parts are in progress and the price list is not yet released. It is extremely concerning and unacceptable that over a *month after the official launch, the basic spare parts and pricing details are still unavailable—even in India’s capital.
As a paying customer, I feel deeply harassed and neglected,helpless. Is this the standard of post-sales service that Kia offers its customers? The lack of readiness to support a launched model on the roads raises serious questions about the company’s planning and commitment to customer satisfaction.
This situation has caused:
* Immense mental stress and financial burden due to the extended downtime of my vehicle.
* A complete loss of trust in Kia’s after-sales service.
* The feeling that I am being penalized for being an early buyer of your new launch.
I am now compelled to consider filing a *formal complaint with the Consumer Forum* for deficiency in service and customer harassment, if this issue is not resolved on priority.
I request the following, urgently:
1. A written response from a senior authority at Kia India explaining the delay.
2. A committed date by which the required parts will be delivered and my car will be repaired.
3. Compensation options for the inconvenience and prolonged delay.
Please treat this as a final escalation before I proceed legally. I expect a timely and responsible response.
Ajay
Patna 800001, Bihar
Email: Axxxxxxxx9@gmail.com
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