Amazon cancels my paid order giving totally false reason

Amazon cancels my paid order giving totally false reason

On 4th November 2021 I placed on order for the purchase of a RO Water purifier in exchange with my old and running RO system. This was during Diwali sale and there were discounts on offer . The delivery agent came with the item concerned on 08/11/2021 and asked for the old RO which was for exchange . When he was informed that its in the kitchen and in running condition and could he take it it down , he refused and said I should reshedule  delivery and i should keep the old RO dismantled next time .  Fine . After speaking with amazon customer care I asked for delivery  on  10/11/2021 at around 5 pm and by 4 pm I had my old RO dismantled . On the 10 th  November  I got delivery agents phone number and information  about delivery timings on my mobile.  I rang him up and he confirmed delivery for that day.
At 6 pm when none from amazon came  I rang the delivery agent who did not pick up my phone and my amazon app showed that the order was cancelled ! Reason given for cancellation was  ” Exchange Verification Failed ”  ! NO ONE came to my house for delivery and pick up  so where was the question of  ” Verification ” of exchange product  ??  This was a cancellation done one sided by amazon in the most  horrible way and callous way .  No one bothered to answer ….WHY was my order cancelled at the last minute and a totally false reason given. I am enclosing a screen shot of the reason for failed delivery    . I missed out on Diwali discounts  and  felt humiliated at the way I was   treated by these  corporates . No explanation given , no reply to emails. Nothing.

Noida, gautam bu 201301, Uttar Pradesh

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