Complaint regarding refund of courier charges from Naptol – India Consumer Forum

Complaint regarding refund of courier charges from Naptol

I have purchased  an item with detail as below.
Item code: 16569, Date of Purchase: 02-02-2020

The item received was of very poor quality and therefore I  registered complaint with Naptol  for return and refund. The  item was picked up  on 8th Feb 2020 and later a refund of INR 1999/- was made through NEFT  inplace of 2598/-.
Instead of my several  mails Naptol didnt  refund the balance Rs 599/-  . It was told that as per company policy these are membership  charges and not refundable. Neither any receipt of this amount was given, The receipt was given only for 1999/- the cost of item  whereas I was charged 2598/-.

I request refund of balance Rs 598/- to be refunded to me immediately.
A mail from is attached  for reference.

Alok Surana
Udaipur 313001, Rajasthan

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