On 2nd July 2025, I was denied boarding on the Bangalore to Goa bus despite having a valid ticket. I was traveling with a rescued, injured bird (not a pet) under treatment, as I had no one to care for her in Bangalore. She was safely contained and silent.
I respectfully explained the situation to the driver and manager. All passengers supported me, yet I was told to “leave the bird and go.” I cried, pleaded, but was still left behind.
I understand your pet policy, but this was a humanitarian case. The staff showed no empathy, only rudeness. I urge FlixBus to acknowledge this, sensitize staff, and review policies for emergency rescue cases.
Route: Bangalore to Goa
Date: 2nd July 2025
Operator: FlixBus
Booking Ref: Redbus
Digvijay
Sawantwadi 416510, Maharashtra
Email: dxxxxxxxxx6@gmail.com
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