Regarding false charges by Zoomcar - India Consumer Forum

Regarding false charges by Zoomcar

I have been a ZOOM CAR customer for more then 1 year. Recently i completed one drive with booking ID JPS64I4HD. After finishing the ride I got a message claiming 2500 rupees for crossing 125 KMPH for once in a 7 hour drive. They never informed about the same during booking nor did they have any mechanism inside the car giving me warning about speed restriction which used to be their practice before. My avg speed was not more then 70 kmph.

Bottom line is hiding information and charging customers for hidden clause is entirely unethical practice. Moreover their cars are filthy and out of proper maintenance . I have decided not to pay this extra charge and i want an apology for the trouble caused to me by this organization by repeated calls claiming unjustified money.


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