Online Shopping | India Consumer Forum - Part 11

Category: Online Shopping

Return Request cancellations and False Updates by Nykaa

I had purchased a pair of shoes from NykaFashion, for which I later raised a return request as the size was inappropriate. return placed on 1st April 2025 with Nyka Fashion. The return was assigned to the courier partner ShadowFax, with the expected pickup scheduled for 2nd April. Since then, the return has not been …

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Received 35 gm Sunscreen Instead of 50 gm from Dot & Key

I ordered Dot & Key Vitamin C + E Sunscreen (50 gm) worth ?446 but received 35 gm pack. I raised multiple complaints via email to care[@]dotandkey.com. They kept replying with generic apology messages, but never resolved the issue, never issued a refund or replacement, and didn’t even assign me a complaint ID. This is …

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Prepaid order not delivered by Dabur India

I placed a prepaid order on March 27, 2025, from Dabur’s official website for Dabur Erand Tail (Castor Oil) – 100ml. I received a delivery confirmation email, but the product was never delivered. I have not received any call, message, or email from Dabur or the courier partner (DTDC). Despite multiple emails and follow-ups over …

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Complaint reg return Rejection by Nykaa, Lack of Support

My complaint regarding the return of two sarees I purchased from Nykaa. I initiated the return due to the poor quality of the product compared to its price. However, after waiting several days for approval, my return request was unjustly rejected on March 23, which was both frustrating and disappointing. Upon reaching out to their …

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Complaint regarding defective Fire-Boltt smart watch

Recieved Defective, damaged product from it’s original packing. Value: 1329.05 I ordered a smartwatch from the Fire-Boltt website. I initially ordered it in black, but I received a navy blue one. I ignored the color issue, but the watch has not powered on since I received it. I filed a complaint on the very same …

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Cheated for buying a Rudraksha from AJ Retail

I bought a 11 mukhi rudraksha from a vendor with website – https[:]//ajretail.com/. Since the price was less compared to others i bought the item from them which was a big mistake. Then when it was delivered I was shocked to see the item and realized that I have been cheated with a very very …

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Complaint regarding online shopping on instagram channel

I Had placed order on an Instagram store, with website and whatsapp business account claiming to sell different suit material. The order was cash on delivery. After receiving the article i got to know an entirely different product was delivered to me that was used and had petty stuffs like a boxer and old used …

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