Quality complaint against Monginis cake:
Ms. Dipika Mulchandani, Ghatkopar(w) mum 86, Maharastra (Email: dipikam86(at)gmail.com) purchased a cake from a local Monginis outlet at ghatkopar station west on the occassion of Mother’s day. It was later found that the cake appeared to be of not good quality and therefore she returned the cake to the monginis outlet and further it was returned to the company. Company declared the cake as normal and said that they will refund only Rs.100. Ms. Mulchandani wanted a better amount and she posted her complaint on 21-05-2012. The matter was taken up with Monginis and were willing to settle the issue by giving away a gift voucher for Rs.300/- which was acceptable to Ms. Mulchandani. The matter was thus amicably resolved.
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