I am writing to formally raise a serious complaint regarding the poor service and unacceptable behavior I experienced with your parcel service.
I had booked a bike parcel from Sankarankovil to Chennai through your company, A1 Travels, and paid the full amount upfront. Unfortunately, your team used inappropriate language and treated me in a disrespectful and unprofessional manner, which is completely unacceptable.
Upon receiving the parcel, I found that my bike had been damaged and the package appeared to be partially opened. I have attached video and image evidence for your reference.asking money
Incident Details:
Bike Model: KTM
Booking Date: Around 10th June 2025
Amount Paid: ?2000 (transport) + ?500 (packing) = ?2500
Expected Delivery: 12th June 2025 (as promised by your team)
Actual Delivery: 16th June 2025
Issues Faced:
Delayed delivery by 4 days without any updates or communication.
Damage to the bike and improper handling – parcel was opened without consent.
Misbehavior by your staff, including the use of bad language and rude treatment.
Refusal to provide any compensation or resolution when I raised my concerns.
I Request the Following:
A full refund or compensation for the delay and damage caused.
A written explanation and action against the staff involved in misbehavior.
A formal apology and assurance that such incidents will not happen in the future.
I sincerely hope your team will treat this matter with urgency and provide a responsible resolution.
Rebin
Chennai 600091, Tamil Nadu
Email: rxxxxxxxxn@gmail.com
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