I hope this message finds you well. I am writing to formally express my dissatisfaction with the services provided by Air India, and the appalling customer service experience I have encountered.
On 25th June 2025, I booked flight tickets for my mother from Mumbai to Berlin, with Air India, in an effort to support and contribute to the growth of our local airline. However, my experience has been far from satisfactory.
On June 1st, I initiated a request to change the flight dates. Despite multiple phone calls and ongoing follow-ups, I received no proper assistance or resolution from Air India. It is extremely disappointing that after a considerable amount of time, I was forced to resort to social media (X) to even receive a response. However, even after that, the level of support remained inadequate and dismissive.
The customer care representatives I interacted with showed a complete lack of accountability and empathy. They insisted on charging me the increased price for the new flight tickets, despite the fact that the delay and failure to address my request were entirely due to Air India’s shortcomings. This lack of responsibility is not only unprofessional but also completely unacceptable.
Furthermore, when I requested a cancellation of my tickets, I was not offered a full refund, nor was I provided any form of compensation for the significant inconvenience, distress, and time wasted on follow-ups. The entire experience has caused me considerable stress and frustration, and I feel I have been subjected to undue harassment by Air India.
In light of the above, I demand a full refund of the amount paid for the tickets, along with an additional compensation of Rs. 1,00,000 for the mental distress and harassment I have endured due to Air India’s negligence and poor service.
Thank you for your attention to this matter. I look forward to your prompt response and resolution.
Happy to provide email chain as evidence. Also conversation on Social media X.
Kunjal
Ghatkopar East, Mumbai 400077
Maharashtra
Email: kxxxxxxxx4@gmail.com
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