I am writing to express my extreme frustration and disappointment regarding my order for the Samsung S25 Ultra, placed on the Samsung shop app. I made the payment via my credit card and selected the EMI option for 12 months. The initial delivery was promised for August 19th. When that failed, I was assured by the customer care support that the phone would arrive on or before August 22nd. We are now past that date, and not only have I not received my flagship phone, but I have also not been given any clear timeline or update on its whereabouts.
My frustration is compounded by the fact that I have made multiple attempts to contact Samsung Care for a valid answer, only to be met with vague responses. It is completely unacceptable that I, the customer, am caught in the middle of a blame game between Samsung and the delivery partner, Blue Dart. While they blame each other, I am the one bearing the consequences of this operational failure.
We also asked them to cancel the order because they are not able to deliver the phone via customer care call and email but they are not doing that as well. I have to reach out to the samsung support team multiple times just to get status on my cancellation and refund for which my emi statement is already generated.
This is a big fraud by Samsung for not giving the product as well as not refunding my money. My first emi is due in Sept 1 week and I have not yet got any fruitful response from Samsung.
Bhabani
Navi Mumbai 410206, Maharashtra
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