Complaint regarding online shopping app named Cartwear

Respected Sir/Ma’am,
I had ordered two products from an online shopping app named Cartwear. I had ordered on 30th August 2020 and got them delivered on 5th September 2020. It was cash on delivery. When the package arrived it had two cloth pieces and it was nowhere near to the dresses I had ordered. I will attach the product pictures. It was worth rupees 1188. It was delivered to me by Xpressbees courier services. The page does not contain any phone numbers or address. The bill which was attached to the package said it came from somewhere in Gujarat and a fraud phone number was given. I contacted them through Facebook messenger and threatened them anyhow and they said they will return me the money by 4-5 days. I’m afraid they won’t. They are just looting by opening a fraud page. Please help me!

Kolkata 700142,  West Bengal

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