Credit from Home Center – Rs.61,375/- : – India Consumer Forum

Credit from Home Center – Rs.61,375/- :

Credit from Home Center – Rs.61,375/- : Mr. Kamal Shivali of Mumbai purchased a sofa cum bed from Home Centre, Viviana mall, Thane outlet on 8th jan 2019. After few days of usage, the customer started facing problems with the sofa and had registered a complaint with the shop on 16-01-2019. After the initial inspection on 21-01-2019, no action was taken to remedy the issue despite customer’s personal visit to the store. Customer posted the complaint at ICF on 05-02-2019 and the matter was taken up with Home Store. After further follow-ups, customer got credit note for the value and the issue got resolved by 18-03-2019.


Kamal Shivali, MUMBAI
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