Here are some of the complaints solved by us. There could many more that have not been reported to us. We request consumer members to report to us whenever a complaint is resolved.
ICICI Bank - 30.12.2009Customer charged for unsolicited debit card – Complaint against ICICI Bank:
Dr. Boopathi Manickam of Madurai (psbmmba@yahoo.co.in) posted a complaint with ICF with regard to ICICI bank debiting charges on account of debit card issued by the bank but was not received by Dr. Manickam. Bank did not respond to his complaints. ICF submitted Dr. Manickam’s complaint to the bank and the charges were subsequently reversed.
ABN AMRO - 08.12.2009ABN AMRO complaints – ‘World is Yours’ fraud Transaction on credit card – Rs.9,990/-:
Ms. Sugandha of Noida (jash222@gmail.com) posted a complaint in the forum on 23-11-2009 with regard to fraudulent charging of her credit card account with Rs.9,990/- on 10-09-2009 under ABN AMRO Bank’s ‘World is Yours’ scheme. Her repeated requests to ABN AMRO to reverse this unauthorized charge were not attended to by the bank. ICF submitted Ms. Sugandha’s complaint to the bank on 24-11-2009 and the matter was resolved by the bank on 07-12-2009 by reversing the charges.
Indiatimes shopping - 05.12.2009Complaint against India Times Shopping for refund – Rs.1,440/-:
Ms. Arpita Mahapatra of Kolkata (sinhamahapatraarpit(at)@yahoo.com) had ordered for 8GB Spy Hidden Pen Camera on 19th September 2009 with Times Shopping after seeing an advertisement in the Times of India paper ( Kolkata Branch 16th September ) by making a payment through cheque to their agent . After not getting the product even after a month, she contacted India Times customer care. She was told that her order was cancelled as they could not deliver the product to her residential area. After this she did not get the refund even after many reminders. She posted her complaint in the Forum on 08-11-2009 and got her refund on 04-12-2009.
Makemytrip - 09.11.2009Complaint against Make My Trip for refund delayed for more than six months – Rs.9,993/-:
Claudia Jones of Goa (happyecoclaudia(at)yahoo.co.uk) had to cancel a flight to Thailand on 30-04-2009 that was booked through Make My Trip. She was assured that she would receive a full refund. She did not get the refund even after six(6) months. She posted her complaint in ICF on 1.11.2009 and ICF submitted the complaint to Make My Trip. Ms. Claudia Jones got her full refund on 08-11-2009.
ABN AMRO - 04.11.2009Complaint against ABN Amro Bank for charging credit card in advance for redeemable vouchers – Rs.9,990/-:
Megha Sharma of New Delhi (megha.sharma(at)evalueserve.com) had posted a complaint with regard to discriminatory charging of her credit card by ABN Amro. ABN Amro had offered under “world is yours” some redeemable vouchers for travel, dining and two watches as complementary gifts. The bank had said that if the customer needed to redeem the vouchers she can go to the bank branch and pay the amount Rs. 9,990 and avail it. Ms. Megha Sharma had confirmed all the details not once but thrice and the bank always said the amount will be charged only when the customer availed the vouchers. However, the amount was immediately charged on Ms. Megha Sharma’s card and the amount was charged “PREMIUM CLUB OFFER NAVI MUMBAI MAH”. Ms. Sharma’s complaints to the bank proved futile.
Ms. Sharma posted her complaint with ICF on 20-10-2009 which ICF submitted to ABN AMRO bank for redressal. The problem was resolved after the bank reversing the entire amount charged to her credit card by 3-11-2009.
Royal Sundaram - 24.10.2009Hospital Cash claim rejected by Royal Sundaram:
Mr. Ashish Saxena of Indore (Email: monikaakskwr(at)gmail.com) had taken Hospital cash Insurance from Royal Sundaram for him and his wife. His wife admited in hospital referred by the attending doctor. Royal sundaram rejected his Hospital Claim saying that their doctor panel thought that there was no need to admit in Hospital. Mr Ashish posted his complaint in ICF on 20-10-2009 and his claim was settled by Royal Sundaram promptly by 24-10-2009.
ICICI Bank - 24.10.2009ICICI Bank levies penal charges without intimation – reversal requested by customer:
Dr.Boopathi Manickam of Madurai (psbmmba(at)yahoo.co.in) on 14-10-2009 – ICICI bank had debited Rs.365.00/- on 07/03/2009 as penal charges for Jan 2009 and Rs.358.48/- on 28/03/2009 as penal charges for Feb 2009 from the customer’s current a/c. without intimation about upward revision of monthly average balance. The customer complained to the branch manager many times orally and also in writing. Since no action was not taken, Dr.Boopathi posted his complaint in ICF on 14-10-2009 and got resolved by 23-10-2009.
Yatra.com - 16.10.2009Complaint against Yatra.com for non-receipt of refund against unsuccessful transaction – Rs.5,818/-:
Mr Shekhar Pal of Kolkata (dr_rspal(at)rediffmail.com) had tried to book a return ticket from Bangalore to Kolkata with Yatra.com on 14th Sept,09 using my HDFC bank credit card. The booking was unsuccessful due to technical problem but Rs.5819/- was deducted from Mr. Pal’s account. Even after repeated contacting Yatra.com for refund his refund was not forthcoming. Mr. Pal posted a complaint with ICF on 05-10-2009. and the matter was taken up with Yatra.com. Mr. Pal confirms that he has now received credit (on 16.10.2009).
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