Here are some of the complaints solved by us. There could many more that have not been reported to us. We request consumer members to report to us whenever a complaint is resolved.
Ravin Ranjan Sinha, GurgaonComplaint against Kotak Mahindra Bank for illegal deduction of money from SB Account – Rs.2,500 :
Mr. Ravi Ranjan Sinha of Gurgaon had posted complaint in the Forum on 23-08-2009 that Kotak Mahindra had changed his SB a/c type with informing him and the bank had started deducting charges for non-maintenance of minimum balance in his account, which he was not subject to. The bank had deducted more than Rs.2500/- in the last three quarters. ICF took up the matter with Kotak Mahindra bank got the charges reversed.
ICICI BankBoopathi Manickam, Madurai, TamilnaduICICI Bank wrongfully debits charges for alleged dishonor of cheque – Rs.55/-
Mr. Boopathi Manickam of Madurai, Tamilnadu had posted a complaint on 04-08-2009 about wrongful debit of charges by ICICI Bank for alleged dishonour of cheque. As per Mr. Manickam, the bank had failed to assign proper reason for the charges and had also not returned the cheque to him. The bank had itself represented the cheque which got cleared the second time. ICF took up the matter with the ICICI Bank and subsequently the charges were reversed. The issue was solved to Mr. Manickam’s satisfaction.
Nitin Sawant, Mumbai - 12.08.2009Complaint against MakeMyTrip for delaying the refund of amount wrongfully charged on customer’s credit card – Rs.17,140/-:
On 16-06-2009 Mr. Nitin Sawant of Mumbai tried to book a ticket on Mumbai-Riyadh-Mumbai sector on makemytrip.com for 18th travel date. However, the site did not take the booking due to problems with the credit card. Subsequently MakeMyTrip offered to book the ticket offline and Mr. Nitin accepted and paid in cash. On returning from his trip he found that the credit card had been charged with full ticket amount though the transaction for which had failed. Mr. Nitin Sawant promptly brought the matter to the notice of MakeMyTrip and demanded full refund. MakeMyTrip only made promises of refund but it was not forthcoming which prompted Mr. Sawant to post a complaint with ICF on 04-08-2009. ICF took up the matter MakeMyTrip and Mr. Nitin Sawant finally got his full refund and interest charged on credit card.
Alam, BhopalSB account debited twice for a single ATM withdrawal – complaint against SBI, Bhopal – Rs.600/-:
On 8-7-09 Mr. Alam of Bhopal had drawn a sum of Rs.600 and Rs.100 from Koh-e-Fiza Bhopal SBI ATM. He complained that his account was debited twice for Rs.600/-. He had lodged a complaint with the bank accountant on 10-07-2009 but there was no response from the bank. Mr. Alam posted his complaint in the ICF site on 31-07-2009 and ICF had duly taken up the matter with the higher authorities of the bank following which Mr. Alam got the money back in his account around 08-08-2009.
Yatra.com - 08-08-2009Complaint against Yatra.com’ for Cash Back offer – Rs.1980/-:
Mr. Sai Shankar of Hyderabad (sn.saishankar(at)ril.com) bought tickets through Yatra.com by credit card on 27.03.09 (round trip Hyderabad to coimbatore). Cash back of Rs.1980/- was promised to be credited to his credit card account within 30 days from date of travel (10th &onward 13th Apr’09-return). Mr. Sai Shankar had followed up for more than 15 times on STD phone , but everytime he was told that there was a technical problem and that cash back refund would happen within 7-10 days. When nothing happened till 21-07-2009, he posted a complaint with the Forum and the matter was taken up with Yatra.com. Mr. Shankar finally got his cash back money on 07-08-2009.
Sai Shankar, HyderabadComplaint against Yatra.com’ for Cash Back offer – Rs.1980/-:
Mr. Sai Shankar of Hyderabad bought tickets through Yatra.com by credit card on 27.03.09 ( round trip Hyderabad to coimbatore). Cash back of Rs.1980/- was promised to be credited to his credit card account within 30 days from date of travel (10th &onward 13th Apr’09-return). Mr. Sai Shankar had followed up for more than 15 times on STD phone , but everytime he was told that there was a technical problem and that cash back refund would happen within 7-10 days. When nothing happened till 21-07-2009, he posted a complaint with the Forum and the matter was taken up with Yatra.com. Mr. Shankar finally got his cash back money on 07-08-2009.
Yatra.com - 25.07.2009Complaint against Yatra.com for refund – Rs.2,428/-:
Ms. Indirani Rao of Mumbai had booked a ticket on GoAir from Mumbai to New Delhi through Yatra.com. After the payment was made, she was advised by Yatra.com that the booking was unsuccessful as no tickets were available. Ms Rao called up the agency to complain, and was assured that the money would be refunded in a week’s time. However, she did not receive the refund till 18-07-2009 when she posted a complaint with the Forum. The Forum approached Yatra.com and could obtain her refund deductions on 24-07-2009.
ABN Amro - 21.07.2009Complaint against ABN Amro for debiting twice for a single IRCTC ticket booking transaction – Rs.1290/-:
Jahnavi Ayachitam of Bangalore had tried to book train ticket from IRCTC(site using ABNAMRO debit card on 2nd May 2009 for Rs.1290 from Bangalore to Hyderabad. The transaction did not go through and she booked the ticket with another debit card later. When she checked failed transactions in her IRCTC site, there was only one failed transaction with ABNAMRO. But when she checked her ABNAMRO account later the money was deducted twice. When she enquired ABNAMRO’s customer service, they said the money will be returned in two working days. After two days only one amount was credited back. On enquiry at ABNAMRO, they said the other transaction was successful and they can not return that money as it has been taken by IRCTC. However, IRCTC customer service said only one failed transaction has taken place and they have returned the money for that and there is no successful transaction with ABNAMRO. Following this Mr. Ayachitam mailed and phoned ABNAMRO several times but nothing happened. Subsequently, she posted a complaint in the Forum on 18-07-2009 and the Forum took up the matter with ABN AMRO and Ms. Jahnavi Ayachitam got the money back on 21-07-2009.
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