I am writing to pursue my consumer grievance against Whirlpool India regarding prolonged refrigerator issues, denial of service despite an active AMC/extended warranty, and improper closure of a service request.
My Whirlpool 355 L double-door refrigerator suffered from severe icing for over a year, followed by a persistent water leakage issue that remains unresolved despite multiple service visits and part replacements. My original complaint was registered under ticket BAxxxxx8. Whirlpool subsequently denied service, claiming that my warranty was void due to alleged involvement of a local technician. Although Whirlpool offered to replace the compressor free of cost as a special gesture, subject to visit and gas refill charges, I accepted the offer in writing on 25 May 2026.
However, my latest service request, BANxxxxx0, was closed as “Repeat Registration” without contacting me or resolving the issue.
I request the Consumer Forum to:
Direct Whirlpool to resolve the water leakage issue permanently.
Examine the denial of service despite my AMC/extended warranty.
Extend the AMC validity to compensate for the prolonged service deficiencies.
Seek an explanation for closing the latest ticket without customer contact.
Examine the handling of my complaint by the concerned manager,
Award appropriate compensation for the inconvenience and deficiency in service.
I have supporting documents, including the purchase invoice, AMC contract, email correspondence, and service records.
Rohith
Bengaluru 562149, Karnataka
Email: txxxxxxxxi@gmail.com
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