food delivery | India Consumer Forum

Tag: food delivery

Regarding delivery of non veg food by Zomato

Zomato delivered a non veg burger to be in June 2024. the customer support replies offering me a maximum of 800 rupees or something close for this. I rejected the money multiple times. they said they would get back to me with a resolution but they never did. I did get a refund in the …

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Swiggy delivers product without MRP, expiry or mfg date

I had ordered Jivika Naturals Cow Ghee from Swiggy Instamart (Order ID: 2xxxxxxxxxxx7). The product was delivered without MRP, expiry date, or manufacturing date, which is a clear violation of FSSAI and Legal Metrology rules. I reported the issue within minutes of delivery and shared full evidence including product photos, invoice, and chat with Swiggy …

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Complaint regarding Swiggy’s non-cancellation Policy

My order got automatically placed when i changed the payment mode from card to cash on delivery. this is also to my surprise and i immediately look for cancel option but so many ads on this platform could find which was earlier available of free cancellation within a minute. then i immediately went to chat …

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Complaint regarding Swiggy’s Unfair Cancellation Policy

I had an unpleasant experience with Swiggy that genuinely raises questions about their policies and ethics. I placed an order and had to cancel it within 1 minute due to a simple error in the delivery address. Despite cancelling almost instantly—clearly before the food was prepared or dispatched—Swiggy charged me ?* (including food cost, taxes, …

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Ordered Paneer Maggi but was instead delivered Chicken Maggi

I am writing to raise a serious complaint regarding my order placed on 30th June 2025 I had clearly ordered Paneer Maggi, a vegetarian item, but was instead delivered Chicken Maggi, which is non-vegetarian. As a strict vegetarian, this is a highly distressing and unacceptable experience for me. It violates not only my dietary preferences …

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Complaint against Swiggy for short refund on Undelivered Item

I placed an order on Swiggy on 18-02-2025 from Boss Chicken restaurant. The total bill was ?335, which I paid in advance. The order included: Chicken Dum Biryani (?160) – Delivered Chicken Chilli (?200) – Not delivered (Out of stock) Since Chicken Chilli was out of stock, Swiggy only delivered the biryani. When I requested …

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Regarding accidental order on Zomato and refund of money

I am filing this complaint to bring to your notice an issue concerning a refund from Zomato. On 05 Jan 2025, at 10:30 PM, I accidentally placed an order on the Zomato app and cancelled it within one minute, at 10:31 PM. Despite the swift cancellation, I have not received a refund for the order …

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