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Used product received from Flipkart, no support

I ordered mobile phone through online e commerce site flipkart. before 20 days back.(I received the item which is used and not in good condition) now the flipkart people not agree to change the product.and they are not even ready to help.i need my money back please help

Mujahid Pasha
Magadi 562120, Karnataka
Email: pxxxxxxxxxx4@gmail.com

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