The Consumer Protection Act, 2019 (2019 Act) came into effect following Presidential assent and this Act repeals the previous Act of 1986 which was earlier amended from time-to-time to keep pace with the changing economic and consumer market scenario. The new Act of 2019 has substantially enhanced the scope of protection afforded to consumers, by …
Category: Consumer Guide
How to file a complaint in Consumer Fourm?
Manner in which complaint shall be made under Section 35 of Consumer Protection Act, 2019: (1) A complaint in relation to any goods sold or delivered or agreed to be sold or delivered or any service provided or agreed to be provided may be filed with a District Commission by – (a) the consumer to …
Members of a Society are consumers within the meaning of Consumer Protection Act
If one takes cue from the order passed by National Consumer Disputes Redressal Commission in the Revision Petition Nos.823 to 826 of 2001, members of a Society can raise a dispute against the Society and seek redress under Consumer Protection Act. The Order arises from the petition filed by Smt. Kalawati & Ors. against Ms. …
Fees for filing consumer complaint
Fee for making complaints under Consumer Protection Act, 2019: (1) Every complaint filed under sub-section (1) of section 35 or under sub-clauses (i) and (ii) of clause (a) of sub-section (1) of section 47 or under sub-clauses (i) and (ii) of clause (a) of sub-section (1) of section 58 shall be accompanied by a fee, …
Are shopping malls charging for carry bags? What is the remedy
We have been observing that some shopping malls charge for plastic carry bags on the pretext of the old practice based on Govt rules for plastic waste management. As per Rule 10 of The Plastic Waste (Management and Handling) Rules, 2011, no carry bags shall be made available free of cost by retailers to consumers. …
How to handle your insurance complaints
If you have a grievance, approach the grievance cell of the insurance company first. If you are not happy with their solution, you can escalate the matter to IRDAI. If you are unhappy with your insurance company: >Approach the Grievance Redressal Officer of its branch or any other office that you deal with. Click here for …
Consumers can now file telecom complaints in District Consumer Forum
There has been a spate of complaints against telecom companies in the various District Consumer Fora however many consumer complainants had their complaints dismissed as District Consumer Fora invariably takes the stand that consumer disputes involving telecommunication and mobile communications services do not fall under Consumer Protection Act, 1986 due to the Supreme Court ruling …
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