The Government of India has amended E-Commerce Rules to strengthen consumer protection. The amended rules strengthen the provisions on consumer complaints, search results, price reduction, sponsored listings, dark patterns and disclosures by the Sellers. This amendment comes into effect from 01-01-2027. Following are the Key Amendments to the Consumer Protection (E-Commerce) Rules, 2020 : The …
Tag: Consumer Protection Act
When and where to file a consumer complaint
Who can file a Complaint? a) Any consumer; b) Any voluntary consumer association; c) Central Government or any State Government; d) One or more consumers, where there are numerous consumers having same interest e) In case of death of a consumer, his legal heir or representative Note: A beneficiary of goods/services when such use is …
Consumer rights guaranteed under Consumer Protection Act
Consumers have been guaranteed of the following rights under the Act. Right to Safety: The right to be protected against the marketing of goods and services, which arehazardous to life and property. Right to be informed: The right to be informed about the quality, quantity, potency, purity, standard and price of goods or services, as …
Consumer Commission orders Sahara Q Shop to refund deposit, interest
Matter in brief: The Complainant stated that being convinced by the representative of Sahara Q Shop(Opposite Party) she agreed to deposit in SAHARA Q SHOP UNIQUE PRODUCTS as SAHARA Q SHOP UNIQUE SCHEME that in the first part of the month of October in the year 2012 one officer of the Opposite Party No. 2 …
How to enforce the Consumer Court’s order
Section 25 of Consumer Protection Act, 1986 (as amended by Consumer Protection (Am.) Act 2002) provides for enforcement of orders of the District Forum, the State Commission or the National Commission. As per the section, where an interim order made under this Act is not complied with, the District Forum or the State Commission or …
Consumer rights enhanced under new Consumer Protection Act 2019
The Consumer Protection Act, 2019 (2019 Act) came into effect following Presidential assent and this Act repeals the previous Act of 1986 which was earlier amended from time-to-time to keep pace with the changing economic and consumer market scenario. The new Act of 2019 has substantially enhanced the scope of protection afforded to consumers, by …
How to file a complaint in Consumer Fourm?
Manner in which complaint shall be made under Section 35 of Consumer Protection Act, 2019: (1) A complaint in relation to any goods sold or delivered or agreed to be sold or delivered or any service provided or agreed to be provided may be filed with a District Commission by – (a) the consumer to …
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