Consumer Protection Act | India Consumer Forum

Tag: Consumer Protection Act

Consumer rights guaranteed under Consumer Protection Act

Consumers have been guaranteed of the following rights under the Act. Right to Safety:  The right to be protected against the marketing of goods and services, which arehazardous to life and property. Right to be informed: The right to be informed about the quality, quantity, potency, purity, standard and price of goods or services, as …

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When and where to file a consumer complaint

Who can file a Complaint? a) Any consumer; b) Any voluntary consumer association; c) Central Government or any State Government; d) One or more consumers, where there are numerous consumers having same interest e) In case of death of a consumer, his legal heir or representative Note: A beneficiary of goods/services when such use is …

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Fees for filing consumer complaint

Fee for making complaints under Consumer Protection Act, 2019: (1) Every complaint filed under sub-section (1) of section 35 or under sub-clauses (i) and (ii) of clause (a) of sub-section (1) of section 47 or under sub-clauses (i) and (ii) of clause (a) of sub-section (1) of section 58 shall be accompanied by a fee, …

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Consumer rights enhanced under new Consumer Protection Act 2019

The Consumer Protection Act, 2019 (2019 Act) came into effect following Presidential assent and this Act repeals the previous Act of 1986 which was earlier amended from time-to-time to keep pace with the changing economic and consumer market scenario. The new Act of 2019 has substantially enhanced the scope of protection afforded to consumers, by …

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Proposed amendments to Consumer Protection Act, 1986

Department of Consumer Affairs, Govt. of India has proposed amendments to the existing Consumer Protection Act, 1986. Following are the important proposed amendments that would benefit the Complainants. 1.  It is proposed to introduce a new sub-clause (va) in 2(1)(c). The provision is intended to protect the consumers who are placed in an unequal bargaining capacity. …

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Consumers can now file telecom complaints in District Consumer Forum

There has been a spate of complaints against telecom companies in the various District Consumer Fora however many consumer complainants had their complaints dismissed as District Consumer Fora invariably takes the stand that consumer disputes involving telecommunication and mobile communications services do not fall under Consumer Protection Act, 1986 due to the Supreme Court ruling …

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How to enforce the Consumer Court’s order

Section 25 of Consumer Protection Act, 1986 (as amended by Consumer Protection (Am.) Act 2002) provides for enforcement of orders of the District Forum, the State Commission or the National Commission. As per the section, where an interim order made under this Act is not complied with, the District Forum or the State Commission or …

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