Consumer Guide | India Consumer Forum - Part 3

Category: Consumer Guide

RBI’s Master Circular with regard to locker facility

Where the lockers have remained unoperated for more than three years for medium risk category or one year for a higher risk category, banks should immediately contact the locker-hirer and advise him/her to either operate the locker or surrender it. This exercise should be carried out even if the locker hirer is paying the rent …

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A quick guide to Consumer Protection Act, 1986

Consumer Protection Act, 1986 has been enacted by Government of India to protect the interests of the consumers and redress their grievances in a less expensive and less time consuming manner. Here is a quick guide. 1. Who is a consumer? a. A person who buys any goods or avails services for a consideration which …

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Best practices for handling your complaints

Taking the right step at right time will ensure effective redressal of your consumer complaints. So here are some important tips to you may keep in mind whenever you face a problem. Please remember these will mostly apply in cases where the warrany service is still in force. 1. As soon as you detect a …

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Can hotels, restaurants charge more than MRP

Often question arises as to whether hotels and restaurants can charge more than the MRP while serving consumers. There are two landmark judgements in this regard delivered by Delhi High Court – Federation of Hotels and Restaurants Association of India & Ors vs. Union of India & Ors. and Delhi Gymkhana Club Ltd. Vs. Union …

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Insurance Ombudsman Scheme to deal with consumer complaints

Vide Notification dt.11.11.1998, the Govt. of India has introduced The Insurance Ombudsman scheme to deal with consumer complaints or public grievances with regard to servicing the insurance policies or deficiencies in rendering services by the insurance companies. How to make a complaint: If you are unhappy with your insurance company Approach the Grievance Redressal Officer …

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Fee for making complaints before District Forum

(1) Every complaint filed under sub-section (1) of section 12, sub-section (1) of section 17 and clause (a) in sub-clause (i) of section 21 of the Act shall be accompanied by a fee as specified in the table given below in the form of crossed Demand Draft drawn on a nationalised bank or through a …

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Lok Adalat as an alternate dispute redressal Mechanism

Lok Adalat is a forum where the disputes/cases pending in the court of law or at pre-litigation stage are settled/compromised amicably. The Lok Adalat has been given statutory status under the Legal Services Authorities Act, 1987. Under the said Act, the award made by the Lok Adalats is deemed to be the decree of a …

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