ICF | India Consumer Forum

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Consumer rights guaranteed under Consumer Protection Act

Consumers have been guaranteed of the following rights under the Act. Right to Safety:  The right to be protected against the marketing of goods and services, which arehazardous to life and property. Right to be informed: The right to be informed about the quality, quantity, potency, purity, standard and price of goods or services, as …

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When and where to file a consumer complaint

Who can file a Complaint? a) Any consumer; b) Any voluntary consumer association; c) Central Government or any State Government; d) One or more consumers, where there are numerous consumers having same interest e) In case of death of a consumer, his legal heir or representative Note: A beneficiary of goods/services when such use is …

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Fees for filing consumer complaint

Fee for making complaints under Consumer Protection Act, 2019: (1) Every complaint filed under sub-section (1) of section 35 or under sub-clauses (i) and (ii) of clause (a) of sub-section (1) of section 47 or under sub-clauses (i) and (ii) of clause (a) of sub-section (1) of section 58 shall be accompanied by a fee, …

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Consumer rights enhanced under new Consumer Protection Act 2019

The Consumer Protection Act, 2019 (2019 Act) came into effect following Presidential assent and this Act repeals the previous Act of 1986 which was earlier amended from time-to-time to keep pace with the changing economic and consumer market scenario. The new Act of 2019 has substantially enhanced the scope of protection afforded to consumers, by …

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Important terms to know while raising consumer dispute

Important terms and definitions  in Consumer Protection Act, 1986 (repealed by Consumer Protection Act 2019) A consumer can raise a valid consumer dispute when the goods purchased by him/her suffers defects and the services availed by him/her suffers from deficiencies. Let us see some of the important terms that a consumer needs to be aware …

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GoIbibo directed to compensate for deficiency in service in hotel booking

Briefly stated, the complainant made booking of Bus, Air Ticket as well as Hotel for his visit to Nepal, Kathmandu, through Go Ibibo for the period 23.2.2018 to 26.2.2018. The complainant made booking of Bus Tickets through Opposite Parties on 23.2.2018 from Chandigarh to New Delhi through OPs website postal, but when no confirmation was …

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How to withdraw funds from PF account for COVID-19

The Employee’s Provident Fund is social security system introduced by our Govt to help people save enough for their retirement. The plan was introduced with the Employees’ Provident Funds Act in 1952 and is presently managed by the Employees’ Provident Fund Organisation (EPFO). One salient aspect of the scheme is with withdrawal facility that is available …

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