Complaint regarding Infuse color shampoo from Nykaa

Complain for no refund against fake product delivery. Value: 2500.
04.10.2019 place order infuse my color shampoo worth rs 2500
10.10.2019 we received product
As per description mentioned in nykaa this product do not work same it’s just an ordinary shampoo not more then that it’s not color shampoo its written fake in nykaa app
When no result found I asked for return
The person from nykaa talk with me in inappropriate manner and instead of solution he tried to proof that they r not wrong and no refund will be process.
I have a question if app is selling products from any brand people read description then why you give details if it’s not true so company is wrong here and I strongly believe that I’m eligible for refund and I will get it back.

Ruchi Burman
Raipur 492001, Chattisgarh
Email: vxxxxxxxxxxs@gmail.com



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