Complaint regarding Motorola Moto G5S Plus - India Consumer Forum

Complaint regarding Motorola Moto G5S Plus

I have bought a motorola mobile phone ( moto g5s plus) from a local market on 17th january 2018 of my city. After 2 days I was shocked to see that my mobile phone’s lcd upper panel has a small gap and for that dust has already entered on that area…Then i went to the local store they said me that phone had to sent to the service centre..Then i called motorola customer support and mailed them they told me to sent the snap shot if that affected area and as they said I sent the snap shot of that area along with the invoice copy of my phone…But after that they didn’t reply me so today I have contacted them via their customer toll free number and they have also told me to go service centre..But why I have to go to service centre for a new mobile which is 10 days old only? They have to give me a replacement…Why have i been suffered for their fault? I am sending the snapshot of that affected area

Debayan Ghosh
Hooghly west bengal, Arambagh 712601, West Bengal


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    • Nikh on 30/01/2018 at 9:26 pm

    Hi Debayan,

    Greetings from Motorola,

    Thank you for bringing this to our attention. This type of warranty service is not typical and I apologize for any inconvenience this may have caused. Please send your details to and other details that might help. We will help escalate this concern.

    Motorola support

    • Bhaskar Joshi on 03/02/2018 at 11:53 am

    I am facing a major issue with moto G5s plus. The problem started with charging my phone whenever i connected charger to my phone it instanly shows 99% charging. Then i couldnt start my phone. Then i visited your service centre after 18 days of this as there is no service centre in the area where i am studying.
    Service centre rejected my phone for repair service after diagosing it as they said it has liquid damage issue.
    In addition to that i didnt get back my phone in the same condition in which i had submiited. They couldnt show me any liquid drops on my phone.
    My battery is swelling and my phone is getting thicker day by day.

    • Nikh on 05/02/2018 at 2:09 pm

    Hi Bhaskar,

    Greetings from Motorola,

    We regret the inconvenience caused. We would like to know more about concern in detail. Hence, we request you to send us details to referring to this post.

    Motorola Support

    • Rashmi kamtasamntra on 02/12/2022 at 7:47 am

    Volti support nahin karta hai ???-??? mobile switch off ho raha hai please help customer service and update new volte please mobile any problem facing to update your phone Motorola g5s Plus very boring use please support add Software update your phone Motorola G5 S Plus please request bolti update mobile phone

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