Repair/replacement of Samsonite AT Prismo Spinner – Rs.9,950/-:
Sarita Hegde Roy, Apollo Bunder Mumbai 400 001, Maharashtra, bought a Prismo Spinner Samsonite bag at Bagzone Lifestyles Pvt.Ltd (New BEL Road, Bangalore 560094). In just one trip the bag got frayed in more than one place and looked old and battered. She registered a complaint on Samsonite India’s online feedback form on 15th October 2012. However, there was no action on the part of the manufacturer / seller to remedy the issue and they refused to accept that there was anything wrong with the bag design. The customer posted her complaint at ICF on 26-10-2012 and the same was pursued by ICF with Samsonite. Finally, the customer got a replacement on or around 17-11-2012.