Complaint regarding Dell laptop service

I have purchased the Dell laptop from local Bareilly Dell dealer(computeraid bareilly) but from 1st week I am facing problem with the working of the laptop which is communicated to dealer as well as to toll free customer care but no one providing me the proper support.

Laptop keys are not working properly and numeric keypad is functioning wrong.

As per toll free care center problem is at dealer end because they have not opted the on site warranty for this system but as per dealer he sold this product to me with this feature. Dealer is saying to contact at customer care than engineer will come to your location and solve the problem.

So many times I have visited the dealer shop and contacted call center but I am feeling cheated and fade up with this kind of support.
Laptop service tag : 101M0C2 and express service code is 2179488818
Problem area :
1-Brightness high low keys not working.
2-on pressing of numeric keys its up.down, left/right and other functions happening.

It is more than one month past and no solution is provided to me till now. Kindly support me for urgent solution.

Ranveer Singh
Orai(Jalaun) UP-285001
Email: sxxxxxxxx2@gmail.com
106.219.62.52 / 29/11/2016 / 9:25 pm

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