Ajio deducted balance from wallet without confirming the order

Ajio deducted balance from wallet without confirming the order

Ajio deducted my balance from Ajio wallet without confirming the order. Value: 1617
I was ordering through Ajio app by pop upi payment mode but the transaction got failed from pop upi and still the Ajio wallet balance was deducted from my ajio account due to internal error of the app. Now because of that I have lost my 1300 rs and also my other 317rs got expired because non completion order due to app error. When I complained to them they replied they can’t provide me with a refund because that 317 got expired as it was not utilised without accepting their fault . They also didn’t mention about the remaining 1300rs which was deducted due to app error.
Karan
Delhi 110051, New Delhi
Email: mxxxxxxxxxx6@gmail.com


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