On 26 August 2026, I paid ?21,599 for their travel membership after receiving the benefits and terms and conditions by email. What followed was an extremely frustrating experience.
? Undisclosed additional charges: When I tried to book a property, I was asked to pay an additional ?2,000 per night, which had not been disclosed in the terms and conditions email I received before purchasing the membership.
? Booking issues: I was repeatedly told that properties were unavailable despite appearing available online.
? Unacceptable customer service: My attempts to resolve the issue were met with excuses and behaviour I experienced as abusive. The representative who sold me the membership eventually stopped answering my calls.
? Office address concerns: On 10 October 2026, I visited the company’s stated office address in Palghar but could not find Eternal Trips operating there. A nearby office worker told me the company had previously operated at that location. I believe this requires verification by the appropriate authorities.
Despite my attempts to resolve the matter, I have not received a satisfactory resolution and am seeking a full refund of ?21,599. I have filed a consumer grievance (Complaint No. 1xxxxxxx2) and am submitting a police complaint and wish to get a full refund.
Malad, Mumbai 400097, Maharashtra
Email: axxxxxxxx7@gmail.com
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