Cheque book not delivered by velex couriers

I had requested a cheque book from kotak bank which was couriered through Velex courier  on 6 Jul 2020 and is showing  last status as recieved at Velex thane office on 8th July… I am chasing courier office from 9th July and  each day they are telling out for delivery would be delivered.. It’s almost 6 days still not recieved

Mumbai 400082, Maharashtra

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