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Complaint against UPS for clearing consignment in wrong HSN code

Few days back, my consignment came from USA. The consignment was of synthetic food flavours used in beverage or baking. The hsn code corresponding to it is 33029090 or 33021010 which has basic custom duty of 10%. These people deliberately cleared in wrong hsn code which has 30% custom duty even though i requested them to clear in the correct hsn code before the parcel landed in India. My stuff is stuck. I have already paid 100s of Dollars on product and shipping and now 30% custom duty. What are my options? I have all the proofs of the email communications.

Mayank Sabharwal
Navi Mumbai 400708, Maharashtra
Email: mxxxxxxxxxxl@gmail.com



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