Complaint regarding Idea postpaid to prepaid conversion - India Consumer Forum

Complaint regarding Idea postpaid to prepaid conversion

I m idea postpaid user from last some months. Before 3 months, I visited idea customer gallery for converting my aim to prepaid. But their executive told me, we can not convert your sim directly to prepaid. You need to activate 99 plan before your billing date and after it you can request us for prepaid. So I told him to activate it. He sent request from his computer and I got confirmation message so I replied on it. But after it I can not visit gallery. I got 450 something bill on next month. So I called customer care 198 and asked him, he told me that my plan is not converted due to technical problems. Now tell me is it my fault ?
After it i have post my complaint on idea Facebook page. After it I got many calls for my complaint but no one solve it. Now my bill increasing every month. They have wasted 3 months in it but still my problem not resolve. I am not using this sim from last 3 months. Then why should I pay these bill. If I don’t pay it, they deactivate my sim card so I pay some lumsum amount. So I want my money which I paid without using any service also convert my sim to prepaid. I used only incoming service.

Rohit Sutar
Kalewadi, Pimpri, pune 411017, Maharashtra

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