Complaint regarding Reliance JIO service – India Consumer Forum

Complaint regarding Reliance JIO service

I am facing poor internet speed issue on my reliance jio prepaid number- 79xxxxxxx9 from last 1 week. And i finally decided to call reliance jio’s customer care number on 198 regarding my issue. So i called. After 5 min of waiting finally call was received and they check all my information and as i demand for complaint, they said that they don’t have permissions to register my complaint. But they have clearly mention that there 198 number is for complaints. I don’t know why they say that. After arguing with them, they said that they are transferring my call to there seniors and i said ok and they put my call on hold. So then i’m waiting for there senior to pick my call. And it’s been 1 hour i’m waiting for there answer. This is truly misbehaving from customer support of reliance jio. My network issue was far from solution.
I’m attaching my call recording file with jio’s customer support, then you will get clear idea about my situation. (recording is in my regional language-marathi) (sorry..recording file was bigger than 2 mb, i can’t upload it) you will get an  idea from this that how much time i was waiting for there reply.
Please help me with this. I’m in trouble.

Pen 402107, Maharashtra

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