Gurukrupa Cable from Kamothe is charging extra charges on our monthly fix charges, in lockdown period our set-top box was not working hence we requested for support but they have not support us & ask to buy New Set-top which cost is 2000 plus monthly pack charges but we have repaid our old set-top from other place after 3 month & asked to cable operator to activate our monthly cable pack they have charge 150 Rs extra for 3 month because our set box was shut for 3 month & we have already informed them on time when our set box stop working still they have charged us.
Now they are sending online payment link before 15 days of pack end for the month & if that is missed to pay within 3 day that link is getting expired & when we are asking for online payment link again they are charging 10 Rs extra on our monthly pack.
Also When we are shifting our rent room in same building still they are charing shipting charges under same cable operator.
I request you to take strong action against the the Gurukrupa Cable operator who is not supporting to customers & not resolving their queries, also applying extra charges on monthly packs
Kmaothe 410209, Maharashtra