I had subscribed to the pack of roaming of INR 500 per day during an international trip between 22-Dec to 02-Jan. The plan indicated that ONLY on any ‘usage’ i.e. making calls outward or receiving calling, data consumption INR 500 was to be charged.
I used my phone for calls – outward and inward only on 22nd Dec and 30th Dec, the remaining days mobile data wasn’t activated. This is validated as the mobile bill indicates there is no Kb charge during the stay.
However, Vodafone incorrectly charged me for all the 12 days inplace of being charged of only for 2 days. When I sent an email to them, they arranged a call back (Rxxxu – corporate.assist[@]vodafone.com) and mentioned that my mobile phone automatically latched on to the local data and so the charge is valid. My point is if I didn’t switch on data (which can be validated by no separate charge for data for a single kb on the bill), then this claim by Vodafone is preposterous! If there is a system issue of whatever is this latching on – why am I to pay? it is for Vodafone to sort out. Due to this silly issue by Vodafone, I have been overcharged by INR 5000 in my bill (i.e. INR 500 for the 10 incorrect days).
Sushil Thaker
Versova, Mumbau 4000061, Maharashtra
Email: sxxxxxxxxxr@gmail.com
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