LeEco Super 4 x50 Pro TV not working - India Consumer Forum

LeEco Super 4 x50 Pro TV not working

I bought Leeco Super 4 x50 Pro Smart TV from website: in.lemall.com (which is down now) on March 19, 2017. Since Oct 31, 2017, the TV didn’t turn on. I registered a complaint on LeEco’s Call portal – 1860-3070-3070 on Oct 4, 2017 with complaint no.: 36737. LeEco’s engineers arrived my home on Oct 8, 2017 to check the issue and arrived at conclusion to replace motherboard.

Since then, I have been continuously following up with LeEco’s Call support team but they have failed to provide replacement part for TV. Their customer support number is always busy and usually takes 2-3 hours to even get connected, and if luckily it gets connected they always increase the resolution time by 1or 2 days and thereby 23 days have already passed.

Desirable resolution: Replace the TV/Faulty part else Refund

Kamal Hamsa
Kanjurmarg East, Mumbai 400042, Maharashtra
Email: kxxxxxxxxxx8@gmail.com

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